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1 comment

Pep Boys in Southampton, Pennsylvania - Worst Place to Have an Oil Change

Hi. I went into your Pleasantville and had the worse experience with my car than ever before. I only went in for an oil change. The name of the employee was Erick. I asked if the car could be completed in 29 minutes. He said no. Then I stated I only had an hour and he stated that the car would be completed by then (he even checked with a person in the garage to make sure b/c I was on my lunch break). Erick was not able to locate my information on the computer. When he took my keys to look at information about the car I was not sure of, I assumed that I was done. I went into the waiting area (only a few feet from where he was standing) and waited for over an hour in a hot and dirty waiting area. Mind you, with a family with 3 kids who were getting madder by the minute having to wait for their car which was ahead of mine. After 1 hr and 10 minutes I went back to the desk. Erick was not around so I asked another employee who was not able to find my order on the computer. When Erick saw this man was assisting me he walked by both of us and made a comment to the male employee (which started negative conversation b/t several other employees). Apparently, some other employee had quit early that day and someone asked Erick if he wanted to quit too. Very unprofessional comments continued for several more minutes (while other customers were present and were forced to listen to). Finally, another employee walked by and told everyone that was enough and to get back to work. Then Erick was asked to follow-up with my car. At this point I was annoyed but not as annoyed as I was about to become. Erick never put my order in because he stated I was not at the desk when he came back from looking at my car. So instead of walking a few feet to the waiting room he just left my keys on the counter (was given back to me by another employee). He never even apologized and basically blamed me for the incident. So as you can understand I did not get my oil changed at your store. In fact, I will never return to your store for anything again and will tell as many people as I can about my very horrible and unprofessional experience at your store in EHT, NJ. I have had my last several oil changes at this store and never had it completed in under an hour, much less 29 minutes. I was talking to other people in your waiting area and they also have never had their oil changed in the 29 minutes you advertise on-line, by mail and in your store. Very poor customer satisfaction! I hope you are able to improve your services at this store so others will not have to experience what I had to today.
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Author
Location
Southampton, Pennsylvania
Review #190763 is a subjective opinion of poster.
2 comments

Pep Boys in Miami, Florida - Bad Comunication in Bird road station

I called Pep Boys Birdroad,today July 22/2010 in the morning.I was waiting long time in the line after that the peson who answer the phone don;t let me explain my request he cuts my conversation an said: "I'm busy now , I have two clients here . I call you back give your phone number " and hnag off the phone .In Spanish : Te llamo p'atras, dame tu telefono .It's incredible .This person Never call me again . I need 4 tires for my car inmediatly and this person never call me back.This kind of service is very bad.
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Author
Location
Miami, Florida
Loss
$400
Review #190699 is a subjective opinion of poster.
3 comments

Pep Boys in Torrance, California - I need a new Car

I went to Pep Boy for a radiator flush and oil change. No one call me to tell my car was ready I just happen to call and check for my car and they told it was ready. When I paid and drove my car off the lot 1/2 mile away the car stopped and I had it towed back to Pep Boys. They said they would check the car out their finding were I needed a new timing belt - the next day I called and they said they tried three belts and none fit the next day I did not receive a call about the car and my hisband called and Pep Boys told him the Technical who worked on his car was in the restroom so therfore we went up there and they never tried to fix the car after they could not find a timing belt. I had the car towed to the Chrysler Dearler ship and Chrysler check out the car and told me Pep Boys messed up your engine when they tired on the different belts they damaged your engine and Chrysler does not make this engine any longer - you would have too junk your car. Chrysler said they took a picutre because the engine looked perfect and I would have had a engine for life if it had not been damaged. See you in Court Pep Boys.
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Author
Location
Torrance, California
Review #190555 is a subjective opinion of poster.
1 comment

Pep Boys in Silver Spring, Maryland - Major thug attitude from service rep

i visited pep boys on the corner of cold spring and harford rd in baltimore md around 10:30 saturday the 17th to have *** in my tire repaired. after waiting about ten minutes to speak to someone at the service desk, the gentleman informed me that the nail that was causing the leak was located in the sidewall. this confused me because the nail was clearly located in the surface of the tire that contacts the road. when i expressed my confusion the gentleman became offended and confrontational as if he was annoyed that i was questioning him. i understand that there may be guidelines as far as where and how a tire may be repaired, but this gentleman's behavior was something i would expect from a street-thug, not someone who should be dealing with the public. i live literally two blocks away from this pepboys, and will gladly tell my neighbors, friends and family about my poor experience today. i had the tire repaired at a location not five blocks away for fifteen dollars and it took about five minutes. the tire works fine. the attitude i experienced from this individual today disgusts me, to say nothing about the cleanliness of the store, which is dismal.
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Author
Location
Silver Spring, Maryland
Review #189911 is a subjective opinion of poster.
8 comments

Pep Boys, Rape you

I took my car to PepBoys in Feb. 2010, had 4 tires, brakes, alignment and an oil change, having my car back less than 12 hours, both of my caliper bolts on the driver front caliper. I take the car back and then when I talked to the service manager, he tells me "We fixed it, what more do you want?" I threw a fit, tried to get ahold of the Area Manager, nothing. I went to the BBB, still nothing. In June 2010, I go to get my tires balanced and rotated, it is a free service when you purchase road hazzard warranty. When I arrived at the store the ***. Manager tells me that they will not touch my car and will not honor any warranty due to the fit I threw in Feb. I spent over $700 with them and can not get any money or service from them....they will rape you and then throw you to the curb.
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Author
Location
Miami, Florida
Review #188433 is a subjective opinion of poster.
1 comment

Pep Boys in Irvine, California - Horrible wheel alignment

I went the Ontario Pep Boys and told them I needed a camber kit install and they told me that only one tire needed it. I assumed they had the professional experience to make that decision and I then agreed for that service. I later noticed the car still veered to the left when driving, therefore took the car back for recheck and to apply the camber kit on the opposite side of the car. I left the car with them for 3 hours, hoping it would be done, but instead they left it outside and tried to sell me 4 new tires instead. But they couldn't noticed that my tires were only a week old from a recent purchase. Do I have *** written on my forehead?
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Author
Location
Irvine, California
Loss
$100
Review #187928 is a subjective opinion of poster.
3 comments
PepBoys has taken more than 50 days and is yet to know if it can actually fix my car. However has happily taken my $$$s. I have sent out an email to various people in the company, with no response. Pasted below is the email, with my personal info filtered. I refer to a...
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Anonymous
#164696

You keep claiming warranty, when they tell you about other problems. If the coils and the cat. converter need to be replaced you should replace them, they will cause the CEL t...

Author
Location
Chicago, Illinois
Review #187296 is a subjective opinion of poster.
7 comments
Went to Pep Boys last week to purchase tires based upon their ad that I could purchase 4 tires and get 1 free. I told the Asst. Service Mgr thats the deal I wanted and he wrote up the invoice. I took 4 tires to them in another vehicle and they mounted the tires on...
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Anonymous
#558758

Best way to wake up these SCAMMER companies is to file an online complaint with your state attorney. It's quick and free, and if the state has lots of complaints on that comp...

Author
Location
Camden, New Jersey
Loss
$55
Review #186466 is a subjective opinion of poster.
3 comments
I took my my truck to Pep boys to get my AC fixed, they did a AC systems evaluation. said I needed a air compressor & refridgerant ( shop fee $35, remove & replace AC compressor $114, evacute recovery $45, 134a refridgerant $62, air comp. $209, deluxe re-charge $107.,...
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Anonymous
#150580

Here is the issue , now I have to take it to another place to get it looked at, and any Mechanic worth his weight will do a systems check then try and fix it...so I will have ...

Author
Location
Gambrills, Maryland
Loss
$530
Review #184641 is a subjective opinion of poster.
2 comments
I purchased Hankook Optimo 70,000 mile prorated tires from Pep Boys. I was told during an oil chage at Midas that I needed new tires. My milage on my reciept from Pep Boys was 89,933 when I made the purchase. The mileage during this resent oil change is 106.375....
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Anonymous
#164699

#1 Yes--3 tire rotations in 16,000 miles and monthly air checks. The last tire rotation was when I was told I need new tiresand came back to Pet Boys #2 No--tread was not une...

Author
Location
Saint Petersburg, Florida
Loss
$275
Review #184486 is a subjective opinion of poster.