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1 comment

Pep Boys in Cherry Hill, New Jersey - Auto service : POOR

Serviced my 03 Chevy with the dealer until today 4/8/11. Cost me over 600.00 for inspection. They put on 2 front tires & rear breaks. Since I'm sick, I had my cousin take it to the Broomall store for me. When he came home after 4 hrs of waiting for the job to be finished, he told me the emergency break would not hold. I bought 2 new front tires & had rear breaks put on , PLUS oil chg. & inspection. I had him bring it back for them to check it. I was told the "EB mechanism" was not right. After I asked him (CHRIS) what more it would cost to fix, he told me they couldn't fix it. NEEDLESS TO SAY, this is not over.
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Author
Location
Cherry Hill, New Jersey
Loss
$600
Review #231357 is a subjective opinion of poster.
10 comments
We were in for just a repair @ Pep Boys, and ended up with a broken hood, wipers, cracked windshield, and a scratched car! Is evident they have poor mechanics and overall poor customer service-starting with their management personnel. The Pep Boys mechanic when on a...
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Anonymous
#438394

I\'ve been working at PepBoys mechanic since I was 18 years old. I went to school for it and I know alot. I will admit, their are some people I question how they got a job as ...

Author
Location
Washington, District Of Columbia
Review #230562 is a subjective opinion of poster.
3 comments

Pep Boys in Fort Worth, Texas - Coupon/Rebate

I purchased a set of tires on February 13,2011 and they gave a paper offering me a rebate and also said that I would receive a coupon of 35.00 so that I could use to purchase anything in the store. I want to continue being a satisfied customer. I still haven't received either of these items. I just want to be able to use the coupon before it runs out. and I want to know when I will be receiving the rebate that I am supposed to receive for the tires. I will be waiting for your response to my inquiry.
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Author
Location
Fort Worth, Texas
Review #230279 is a subjective opinion of poster.
3 comments

Pep Boys in Oceanside, California - 29 minute oil change

I went in to get an oil change and tire rotation at 3:45PM. I was told it would be an hour. At 5:10PM I left because they had not put the car on the rack yet. Yet I saw associates playing around snapping towels at each other. Managers standing around laughing with fellow associates.This is not the first time it's taken this long just for an oil change. I have taken it before and seen them put the car on the rack and let it sit there for 15 minutes. Then they *** the oil pan bolt and let it drain for another 15 minutes. Then finally get around to changung the oil. What a joke, I will think twice before getting any service at Pep Boys.
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Author
Location
Oceanside, California
Review #229386 is a subjective opinion of poster.
1 comment

Pep Boys in Newark, New Jersey - Pepboys on rt 22 in union nj rip off

dont waste your time at the pepboys in union nj. they are a bunch of incompetent jerks. they over charged me by $200 for a simple repair. i tried complaining on the website. they only sent my complaint to the store for someone to contact me. finally spoke to the rude *** of a service manager. what a joke - he said that they always charge extra because thats how the company told them to make their money. RIP OFF. STAY AWAY. i cant believe they claim to be the lowest price. no way. they are a rip off. go somewhere else
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Author
Location
Newark, New Jersey
Review #228761 is a subjective opinion of poster.
2 comments
In all fairness, it's not just Pep Boys, it's corporate greed combined with incompetence. Happens a lot in many places. But you have to take your car somewhere. They see you comming and evaluate your niavetivity. Then they hit you with incompetence. I think it is...
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Anonymous
#643252

PeP Boys IS Dishonest And They lie on top of this fact.I carried my vehicle into PeP Boys for an oil change.These unprofessional *** fool's tried to run a *** game on me proba...

Author
Location
Philadelphia, Pennsylvania
Review #228319 is a subjective opinion of poster.
1 comment

Pep Boys in Chula Vista, California - LOL

Truth, please!!! You do not know what the truth is. You are just another minium wage employee at this Pep Boys location that get his car fixed at an employee discounted rate. You are funny. You would not know what a *** car is because just like Art Gonzalez, you are not knowledgeable about the services or products that Pep Boys has to offer. Just continue to make your 8.75 an hour and shut up (LOL). What kind of a car can you possibly afford making Pep Boy wages. Spend more time learning about Pep Boys products and customer service skills and maybe you'll keep your low wage job and stop losing good paying customers for a business that helps you feed your fifteen kids (LOL).
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Author
Location
Chula Vista, California
Review #228062 is a subjective opinion of poster.
7 comments
My "check engine" light appeared on my dash so I decided to bring it in to Pep Boys. I told the service manager that my engine light is on and he tells me its $102 just to look at it. I said ok. After getting an $1800 quote for a tune up and coil replacement (ended up...
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Anonymous
#442022

Hey wah wah, my welfare check doesn\'t cover the diagnostic. It covers all the action I get with your wife though.

Author
Location
Orlando, Florida
Review #227758 is a subjective opinion of poster.
0 comments
If you have no idea about auto maintanance, don't go to Pepboys in Marlton, NJ. My daughter told her car there for a brake job, advertised as $89, she calls me saying her brake job will be $898 ($810 more), I called the service manager to inquire why the dramatic...
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Author
Location
Southampton, Pennsylvania
Review #227724 is a subjective opinion of poster.
1 comment
Kissimmee FLORIDA absolutely the worst experience ever. I had a whining noise checked out and they replaced my driving belts and a tension adjuster and charged me 400 dollars and claimed no more whining. My car still whined and I had to go to a local Nissan...
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Anonymous
#262713

I\'m sorry to hear about your bad customer service experience. Did you try going back to Pep Boys for a refund since they did not correct the problem? You may also consider ...

Author
Location
Ocala, Florida
Loss
$400
Review #227706 is a subjective opinion of poster.