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0 comments
Went to pep boys for break pads. Told them they had an on line coupon adn they said that would be good. They did the job (not much cheaper than dealer quoted). Now breaks make horrible noises and the pad is squishy. I took the car back and they had it a day and...
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Author
Location
Indianapolis, Indiana
Review #242692 is a subjective opinion of poster.
0 comments

Pep Boys in Mount Laurel, New Jersey - Arrived at pep store 1:30 pm left at 7:30 store held me up 6hrs will report to mvd told me

first part was defective told me to go home and come bck in the morning got to store at 1:30pm left at 7:30 pm very bad storm waiting 6hrs they got a second part and told me my voltage regular was bad they should have told me that be fore they put in a rebuilt atenater how honest are these guy will call mvd testing should have found the problem these4 people are certified mechanics why do these people hire them they hire older trained people they night operation has no supervison i wiill call company on matter
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Author
Location
Mount Laurel, New Jersey
Review #242331 is a subjective opinion of poster.
6 comments

Pep Boys:No free tire!

The 4th tire is NOT free! They charged me $155.24 and almost 3 hrs. of my time to put on 4 tires! This was my second visit and my last. The breakdown is: 10.00 to touch the 4 tires, 51.96 to balance them, 65.32 for road hazard, and 27.96 for 4 valve stems.I saw $781 as an estimate when I signed the work order but figured this was 'an estimate' since they were trying to sell me an alignment for $70 which I just had dome at my local shop. They offered to change the bulb over my license plate for $14.98! The windshield wiper install was $15.98. I refused. I sure hope my tires last.I told the young men at the register I was unhappy. He said, "But our tires are the cheapest." I told him they are not the cheapest when you charge $155.24 to install them. I should've ordered my Michelin's and saved some money.
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Author
Location
Gulfport, Mississippi
Review #242199 is a subjective opinion of poster.
1 comment

Pep Boys in Nashville, Tennessee - Said they would contact me and haven't

I Regina McFarland brought tent from Pep Boys in Rivergate on May 29,2011,had tent put on Sunday June 5,2011 a storm came tried to get tent down. I fell and tent went next door neighbor came out to help me up.Contact Pep Boys on same day told me.to call manager Monday I did he said there was nothing he could do I just didn't move fast enough. I don't think that is fair it took me three months to get. I am very vaery PISSED OFF. That they take ADVENTAGE of people pissed.
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Author
Location
Nashville, Tennessee
Review #242040 is a subjective opinion of poster.
2 comments
My mother is a disabled woman on Social security. She took her car to Pep Boys. They repaired her car for $700.00. Four days later the Car overheated and pep boys confirmed that it was due to a sensor that they had just installed. THey found a cracked head and said...
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Anonymous
#303595

I have seen sensors fail a week after install. If they installed a coolant temp sensor then that would have caused his issues. 700 dollars worth of repairs is way to much.

Author
Location
Oklahoma City, Oklahoma
Loss
$2000
Review #241807 is a subjective opinion of poster.
2 comments

Pep boys - bear, delaware.... a rip off

my car was making very loud sounds when the car started and the air conditioner was on. I took it to the pep boys in bear delaware that handles these types of problems. They charged me 1100.00 dollars and said it wasn't the airconditioner... but a tierod problem. after i got it back the radio didn't work. pep boys told me to bring it back, after missing time from work , and bringing it back, upon arrival i was told that the customer service rep had made an error and i didn't need to bring it in. that i could just enter the code from the manual. after going home - i immediately noticed that my driving running lights, the clock,and the alarm were shutting off and on by themselves. when calling i was told the manager was on vacation and i left a message for him to call me. he didnt call. so i called two weeks later and he said it sounds like a loose ground wire. so back to the store again,more work time lost. i call after the car has been there for 4 hours and ask when it will be done. they advise it is already done,and when asked why no one called, i was told i dont know. when picking it up, they told me it was a battery short and they fixed it. as i was leaving the parking lot, what do you know it was doing it again. i stormedback in the storm, the lady saw me coming and leaned to two service guys and said that lady is coming back and she looks like she has an attitude and he said well i don't know and shook his head. i told her this isn't fixed and she sighed heavily and said i'll tell them to pull it back in. i told her to forget it and they seemed relieved to be rid of me. NEVER NEVER NEVER take your car here, it is a rip off and the problem doesnt get fixed.
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Author
Location
Sewell, New Jersey
Loss
$1100
Review #241642 is a subjective opinion of poster.
0 comments

Pep Boys in Nashville, Tennessee - Took adventage of elderly didn't get tent down in time

TOOK ME 3 MONTHS TO PURCHASE THE TENT.I.GOT IT ON 5/29/11. AT THE PEPBOYS IN RIVERGATES. TAKES 2 OR MORE PEOPLE TO PUT IT UP. I GOT SOME HELP GETTING IT UP. GOT FOOD & EVERYTHING READY. THEN HERE COME STORM. ME WITH TWO HIP REPLACEMENT THE WIND BLEW HARD I FELL TRYING TO GE TENT DOWN.MY NEIGHBOR CAME TO HELP ME UP MY TENT WAS A LOST.NOW I'M OUT OF A TENT AND MY MONEY. THE PEOLPLE WERE SO NICE AT FIRST. NOW THEY SAY THAT IT'S MY FAULT I GUESS FOR BEING HANDICAP THAT SUCKS
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Author
Location
Nashville, Tennessee
Review #241579 is a subjective opinion of poster.
0 comments

Pep Boys in Washington, District Of Columbia - Sold defective part by the manager!

I was sold a defective part by the manager of an Orange County Pep Boys store in Irvine, Ca. When I tried to return it I was told by the manager that I didn't buy it there. To make a long story short, I was highly inconvienced by this, he insulted my intelligence and the company made it difficult for me to get my money back. I have never stepped in a Pep Boys since and suggest to everyone not to use this loser of a company. I thought it was a company I could trust, keep using them and they'll burn you good!
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Author
Location
Washington, District Of Columbia
Loss
$115
Review #241365 is a subjective opinion of poster.
2 comments

Pep Boys in Monroe, Louisiana - Store was rude wouldnot honer pricematch parts

i went in to perchas a a/c compresor that pepboys could sell cheper than you i was told you would not pricematch well ok but just so you no providence tire and auto resently has bout motors compresors and meany other parts however sence oriles has plenty of monnie and dose not need mine i will start using bumper to bumper thay ssy that thay apreshieat my buisness and will do all thay will do all thay can to keep it so to mcain bulivard store keep bullshiting with your butties and i will go where i can get parts verry consernd oner of providence tire and auto
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Author
Location
Monroe, Louisiana
Review #241206 is a subjective opinion of poster.
6 comments
I was there when my daughter bought the rims and tires. Told her that they didn't have her current size rims -- DIDN'T tell her that the bigger tires and rim would cause problems. A Guy tried to call on my daughter's behalf because we were bluntly told 3...
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Anonymous
#1678864

Typical chain store with *** Robots lying jut like Bunk Buy, Walmart, Costco

Author
Location
Traverse City, Michigan
Review #241162 is a subjective opinion of poster.