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2 comments

*** Pep Boys

PEP BOYS IS BAd I work for this people they any like the $$$ of the people pep boys is a store to *** the people ho need to fix the car but in Pep Boys only do nothing PLEASE PEOPLE GO TO SMALL MECHANIC STORE THEY HAVE TO MUCH EXPERIENCE AND BETTER PRICE PEP BOYS IS BAd I work for this people they any like the $$$ of the people pep boys is a store to *** the people ho need to fix the car but in Pep Boys only do nothing PLEASE PEOPLE GO TO SMALL MECHANIC STORE THEY HAVE TO MUCH EXPERIENCE AND BETTER PRICE
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Author
Location
Morovis, Puerto Rico
Review #267543 is a subjective opinion of poster.
3 comments
5 months ago I brought my truck to the Pep Boys in Redondo Beach to have the center support bearing replaced. I provided them with the correct part, however when I went to pick up my truck they informed me that the part I gave them to use was not the right one and they...
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Anonymous
#362596

I hope you told him you were recording him or he can sue you, maybe you should trade in your pos with 300k miles

Author
Location
Los Angeles, California
Review #267356 is a subjective opinion of poster.
4 comments

Pep Boys is a Horrible Company!

I have purchased tires for years at Big 10 tires even 4 already this year. One of the tires I purchased in May ended up with a nail. I took it in to get it repaired and now that Pep Boys took over Big 10 tires, they will NOT do ANY patches as a service without charging $20! What a ripoff! I have spent thousands of dollars on tires at this store and now corporate conglomerate Pep Boys comes in and starts the customer no-service bit! DO NOT BUY ANYTHING FROM PEP BOYS! Stay away from this greedy company!
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Author
Location
Overland Park, Kansas
Review #266594 is a subjective opinion of poster.
3 comments

Pep Boys Knoxville, TN

I came to Pep Boys to purchase two tires. First off, the guy had no record of the appointment I made. Then he informed me that I could only have the new tires mounted on the rear because of some law. That's ridiculus. I went right down the road to another tire chain and got exactly what I wanted (with no hassle and cheaper). I will absolutely never return to Pep Boys ever, and will wholly encourage friends to avoid them as well. I have had issues in the past with items not being fixed properly and with exhorbanant prices and I will not be back.
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Author
Location
Forest City, North Carolina
Review #266351 is a subjective opinion of poster.
0 comments

Pep Boys in West Palm Beach, Florida - Pepboys took over $1000.00 from me to *** my car

DO Not take your car to Pepboys in WEST PALm BEACH on Military Trail. They are the worse scammers I have ever come across. I took my car in for a simple oil change in the a.m. I asked Kevin to check on my coolant level in my car as it seemed to be a little low. He told me the cost for that would be $34.99 but they would top it off and call me to let me know if they see a problem and I would give them the okay for the $34.99. I said, sounds great! He asked me if I had any other problems or issues with the car and I said, "No". None! I called an hour later and asked if my car is ready and he said yep. He said I needed a new AC filter and told me that would conserve gas. I said, sounds good. Go for it. $14.00 bucks. I ask about the coolant and he says, everything is fine. Great. I pick my car up an hour later. I drive a few places during the day. I leave that afternoon with my 2 kids and my 8 1/2 week old puppy who needs ER Vet Care, which I am on my way to. I am at a light and smell something burning. I notice hot hair coming from my AC vent and the temp needle heading directly into the RED. I pull over. Get water for the car and it comes pouring out of the bottom and is smoking. My beautiful Volvo is dying. I call Pepboys and speak to Kevin. Puppy and kids in car, everyone is crying and impatiently waiting in the HOT Florida sun in a smoking car on the side of the road in a not so nice neighborhood. Kevin says bring the car in! He sounds annoyed. Not as annoyed as me though! I wait a bit and the needle goes back down. I drive a mile or so. I have water reserves. I notice the needle again going in the red. I call him back and he says to "call 1-800-Pepboys for a tow" and yes, He FN hangs up on me! Since my cell phone does not have the alphabet on the keyboard. I call 411, get the number. The car gets towed on a Wed evening to them. They tell me the car needs a new radiator and it had nothing to do with the coolant level. huh??? Why didnt they tell me when I had the oil change and asked them to check this? They call me back and tell me I also need a new AC blower as the blade was loose and cracked the radiator. What the? They tell me they cant find an AC Blower anywhere and they have to order it and it will take SIX (6) FN days to get in. huh? WTF? I tell them to call a junk yard. He laughs and says they wont have a AC blower for a Volvo. I tell him yes they will. He calls and says Yes they have it!! Great FN news. I can get my car the next day. Kevin is there. Yay! He rings me up and tells me $1,100.00. I was quoted at $800.00 earlier. huh? WTF! WTF! I could reach over and smack him, but I dont. I ask to see the printout. He says no. huh??? I take my hands out of my pocket and think about my kids and still sick puppy at home. I put them back in my pocket and grind the F out of my teeth. I asked him if they were charging me full price for the USED AC Blower. He talks to the 'mechanic" and turns out they charged me twice for the same thing. He also charged me for the tow truck (39.99) which should have been free. Ok. Got the bill down to $868.00. Still not happy. They tell me I should leave the car becaused it needs a timing belt, water pump and whatever else (approx 650.) Are they FN crazy or do I look really ***?? I say *** NO. BYE BYE. I get in my car and it is puddering and check engine light is blinking. GRRRRRR. I take the car to my local mechanic SOUTHEND SERVICE STATION IN TEXACO GAS STATION ON DIXIE. They tell me 1) The raditor is loose. They tightnen the screwes and replace two coils that had OIL all over them that was casuing the noise! the timing belt needs replacing because it has oil all over it!
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Author
Location
West Palm Beach, Florida
Loss
$2000
Review #266160 is a subjective opinion of poster.
0 comments

Pep Boys in Phoenix, Arizona - Missing wheel nuts after tires fitted

I was *** enough to buy 4 new tires from Pep Boys last year. I recently noticed my front wheel vibrating when I pressed the brake. Further inspection reveled 3 out of the 6 wheel nuts were missing. There was a wheel cover over the nuts so if they fell off they would still be there. This would still have been unacceptable but I went to the store and was told that "it has been over 6 months and for all we know, someone could have taken the nuts and stolen them" Are they kidding me? They are telling me that someone came and stole 3 nuts, loosened 2 more and replaced the cover.. This would have been an easy customer relations fix. But NOT AT Pep Boys!! AVOID AT ALL COSTS
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Author
Location
Phoenix, Arizona
Review #266085 is a subjective opinion of poster.
4 comments

Pep Boys in Scranton, Pennsylvania - Tires they should be in JAIL

bought the definity ex600 tires that where suppose to last for 75000 miles they said they are the best Made in THE USA by Copper or they will prorate them they lasted a great 25000 miles and then had the nerve to charge me another $40.00 for the prorate. and another for $45.00 per tire for other fees, balance install and hazard what a rip off they must be crooks and then told me I couldn't take my car unless I replaced two tires.. under state law..... they should be in jail... to hold ones car hostage but no one in state govt gives two *** about the little guy.. guess will have to find some good tires made in china
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Author
Location
Scranton, Pennsylvania
Loss
$500
Review #265991 is a subjective opinion of poster.
4 comments

Pep Boys in Little Rock, Arkansas - I felt so ***....

To whom it may concern, My car has been over heating for a couple of days, so I take myCar to pepboys in Mesquite tx, to get my radiator flushed out. Thecost is 140.57 well thats high but whatever it takes to fix the Problem ill do it. 3 long hours later I go to the counter and asked"Is my car done?" They said oh yea its done but we can't flush itOut cuz you have a leak. At this point im pissed off upset I feltlike a fool and that clerk adolfo tells me he's the only one here phonesRinging, ppl waiting, got things to do beside hearing me complain. HeSaid he was sorry but I felt like he wasn't and charged me 40.95. I came outof there crying. This is no way to treat a single woman with car trouble.
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Author
Location
Little Rock, Arkansas
Loss
$40
Review #265635 is a subjective opinion of poster.
3 comments

Pep boys botches simple tune up

Please do yourself a favor and steer clear of the Pep Boys Auto repair in Cerritos CA especially if you are elderly or are a new driver. We could have died as the result of a simple tune up. Just after the tune up when we were on the freeway, the steering locked and my 67 year old husband had to try to manhandle the car to exit the freeway safely. Turned out that Pep Boys had neglected to properly connect an air hose to the fuel line. I called to ask for a refund, but the manager refused. I was afraid to write this review but want to warn customers.
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Author
Location
Los Angeles, California
Review #265592 is a subjective opinion of poster.
4 comments

Pep Boys overcharges on labor !

Pep Boys thinks their doctors now. Middle of a recession and they think it's ok to charge $104.00 dollars an hour for labor. I won't ever go back. The sales clerks had very caviler attitudes like "how are you going to act"". They say they have the lowest price guaranty but they get you with the labor. I had this happen to me in the Redlands Ca. Store. I came in and told them what was wrong with the car. They charged me to tell me what I told them. Made me wait two hours for that and then another two hours to do the work. Totally nuts.
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Author
Location
Los Angeles, California
Loss
$104
Review #265433 is a subjective opinion of poster.