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Went in for a oil change with coupon. Had 8a.m. appt. Said it would be no more than 15 to 20 minutes....almost 3 hours later I go to see why so long. They apologized and said they couldn't find the reset button for the oil change light. Didn't charge me but I'll never...
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Anonymous

Anonymous SO even though they kept you informed AND didnt charge you for the EXTRA labor needed for the job, YOU still felt the need to WHINE about it. GET OVER YOURSELF PRINCESS!!!! It...

neurodoc

neurodoc Honestly would be better on your engine if you got your oil changed prior to the oil light coming on. Anyways, I would never take my car to Pepboys, ever!

1.8
I didn't like
  • Long wait and could not do survey online
#1030105
Reply to reviews
Letter to Pep Boys... Once upon a time I vowed to never use Pep Boys services again. Hendersonville, TN., had some work done including the replacement of a broken wheel stud. 2 months down the road I have to pull said tire. Remove hub cap...BROKEN STUD IS STILL...
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Horrible experience at a Pep Boys Fairless Hills, PA. When I checked in at the service desk, I told the technician my car battery went dead twice in the past week, the second time being after it was charged overnight. He took notes, and asked if there was anything...
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Anonymous

Anonymous At pep boys they don't care about customers. They only care about there daily sales numbers. Does not matter how it comes.

Pep Boys Car Repair Review

#1017064
2.0
A zoo in the service department. Went there Sunday at 3 pm, no one capable of fixing a tire with a screw inside. The *** said the tire is no good. A 2 months, 3500 mile tire. I got it fixed at Leo's Tire. If you put all the service department workers head togethe, you wouldn't be able to get half a functioning brain
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Pep Boys Manager Review

#1008258
1.0
Store manager named Michael Davis said he didn't speak landscapers language! Before he walked away from me!
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Pep Boys Vehicle Inspection Review

#1000892
1.0
Be aware that even if you make an appointment for inspection you have to waitbat the door for place to open with 4 other persons to assure a spot. PS 3 other people had an 8 oclock appt. So now i will be late for work. I understand they dont make much money on inspection but why bother with appointment? I made appt. 1 month in advance... just annoying
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Pep Boys Car Repair Review

#997961
5.0
I was away and my wife's tire sensor was lit up. She called me and I told her Nicole who use to be with Sts had moved to pep boys in Elmont store number 180. Though it was late and close to closing she fixed the leak in a timely and respectful way. We will definetky return to pep boys do to the consideration and work done with.Nicole's help
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254 dollars work never done,returned it STILL never done.I did it myself.It was my ex wifes car who knows nothing about a car,after complaining i looked to see what happened.When she returned it they said oversight ?????????? they would repair it,i checked NOTHING...
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Anonymous

Smitty In my experience, anything having to do with any of my ex-wives doesn't turn out well.Sorry you had trouble with the vendor. They may well be lousy but I think in my superstit...

1.0
I didn't like
  • Service ripoff
#1028368
Reply to reviews
I having been using PepBoys to repair my cars for years they always fix my cars right ! But this time they did a " Botched up job " they damage my Engine in my Cadillac Deville ! V8 279 4.6 with aluminum heads ! I took my car to them because my car ran Hot ! I turn my...
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I didn't like
  • I did not like
#1026332
Reply to reviews
It is time i add to the complaints list. I was an employee for Pepboys for 2 years. I left the company in July. Since then they shut down the only way past employees could get their W2 tax forms. I called 5 times and was told it was sent, it wasnt i have lived in the...
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#1024846
Reply to reviews
Well, this is the firat time o have been very disappointed in the awrvice of pepboys in austell road. I will never fo there foe anything. My son who is an adult woth disability. They claimes they brought him a papee of what neesed to be done. He told them he only...
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Anonymous

Anonymous Sorry for all the missed spelled words. But no, my issue has not been resolved and my son still has to pay that 800 dollars he was scamed out of. I am really disappointed in...

Took car in to have belt noise looked at. Manager calls me with over $800 estimate to fix. When I go to get my car take it to another auto shop, manager says belt seized up when they were looking at it and it would cost me $400 to get it drivable again. After telling...
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#1015840
Reply to reviews
Couple of years ago brought my 1996 Ford Ranger to Pep Boys to repair windshield wipers that were not working. $356. later, Pep Boys said they were repaired and I left for home. Tried the wipers and they still did not operate. Took the truck back to Pep Boys and...
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Anonymous

Randy Wahoske Totally unsatisfied with Pep Boys service. Wrote a consumer alert and expected a Pep Boy's representative to contact for some level of resolution. I guess I was not surprise...

Albuquerque NM San Mateo Pep Boys Location - http://bit.ly/2lVarYy
Detailed PDF's and info can be found here: http://bit.ly/2lVarYy I always get oil changes at the Subaru dealer in Albuquerque. It is nice because they notice other things, if they are coming up or might become a mechanical problem. I trust them. A few weeks ago, while...
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