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AC was out, they charged excessively for it, said the fuel pump was broken, which was ridiculous, so they took that charge off. Foolishly I paid their excessive charge of over $1,000. Fool me once. Two days later car was overeating when idling. They wanted $2,700 for...
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#1077591
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Sirs: On July 1, 2017, I brought my 2 1/2 year old BOSCH battery into the Corona Pep Boys for testing and the salesperson, Andrew, said another battery was being tested and it would be a while before they would be able to test mine. Since it would be near closing time,...
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1.8
#1074403
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The store at 2984 Apalachee Parkway refused to honor the $20 off a synethic oil change coupon today. The coupon was valid and current on the Pepboys website. They had just honored it two days before. But today the new manager stated there's a $15 shop fee to use a...
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Witmer26
Witmer26

Yes. The coupon (a different instance as in a new coupon but of the same offer) had been accepted two days before and wasn't set to expire.

Anonymous
Anonymous

Did you happen to read the fine print? A lot of these coupons hope people won't read it as many say "at participating locations only"

1.0
#1071997
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Pep Boys - Horrible Experience

Pep Boys
#1074942
1.0
They told me my air conditioner had a small leak. $99 to fix. $700 later and it still doesn't work. They kept it for three days and kept naming different parts that were messed up. Called it a "catastrophic event". Got the district manager involved. He was a *** as well. HORRIBLE PEOPLE. LIARS. THEIVES.
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Pep Boys - Car in worse condition.

Pep Boys
#1063017
I took my car for a fluid diagnostic check, checking for fluid leak. There was a leak coming out of the water pump. I paid over 1,000 for the part and labor. The next morning all the antifreeze from reservoir was gone.
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Pep Boys - Bad work

Pep Boys
#1046861
1.8
Very poor service spent 2000 dlrs. A lot of wasted time. I'm totally frustrated
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Pep Boys - I haven't received my rebate, which was mailed on 3/20/2017

Pep Boys
#1042615
3.2
I was supposed to get a rebate for having my breaks done & have'nt received it. My service was done 2/04/2017.
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I bought an item on line for my truck in November 2016. Because of the weather I did not take the part to my mechanic until March 2017. The item was the wrong size. I went to a local pep boys and was given first a run around and then issue a fed ex from to return the...
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#1071539
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While doing a simple oil change, they failed to secure the radiator cap. While my daughter drove on the interstate the cap blew off and the engine seized up. They gave me the run around for a week then denied any responsibility. They lied to me, misled me, and ignored...
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Anonymous
Anonymous

Why as the radiator cap removed for an oil change ?Your accusations border on libel without more proof.

#1068855
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On April 15th of this year 2017, I took my 2002 trailblazer to Pep Boys because the Abs light came on and needed for them to do a diagnostic on what could have caused it! They literally broke the computer on the truck and kept my truck for a whole week and charged me...
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#1067319
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With 1500 complaints here and only three resolve issues I think it's obvious that pepboys is not interested in working the benefits of customer. Had to take a trailer tire 10 miles to Pep Boys when I had a blowout on the floor interstate yesterday. The pepboy employee...
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1.0
#1067171
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pepboysripoff.com Please read and share this story of how Pep Boys takes advantage of people. Moms, Dads, Grandparents, old, young, sons, daughters. WARNING DO NOT USE THIS CORRUPT COMPANY!! If you are reading this, there is a reason you are here, and I am sure you...
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ransom
ransom

So what happened?

Anonymous
Anonymous

Same experience. They are terrible people.

#1057570
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I have done business with Pep Boys in the past. Bought a battery last year, and the first one they were going to install was cracked and leaking. I refused it! They then brought one out from the back, not the one I ordered, but needed one and had it installed. Today I...
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#1057351
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From my personal experience I recommend you spend a little more money and take your car somewhere safe. Please DO NOT take your car to the Redlands Pep Boys! They will damage your car, and their horrendous customer service will not help you resolve it. Avoid them at...
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#1052671
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