filters
state:
Show
city:
Show
product:
Show
This complaint is to document the very poor service and criminal negligence I was subjected to at the PepBoys service center located at 800 N Military Trail, West Palm Beach, FL. On 10/26/17, I went to PepBoys to get my brake pads replaced. At that time, I explicitly...
Read more
1.2
#1126615
Reply to reviews
Bought a can of Arctic Freeze freon that had a $10 rebate on it back in July 2017. Filled out the rebate form and mailed that along with the Pep Boys sales receipt with the product circled. Today is November 3rd and I got a response from Armored Auto Group denying the...
Read more
1.0
#1125669
Reply to reviews
Took my 2005 Dodge Caravan in for an oil change. I was told my PA inspection sticker was due within 5 days. In order to pass inspection I would have to replace windshield wipers and rear tail light. I told him give me my keys and couldn't get out of there fast enough....
Read more
1.3
#1125658
Reply to reviews

Pep boys at eastgate is very incompetent so I turn my car ov

Pep Boys
#1130560
They said they didnt even want to look at it what a great auto shop in your neiborhood
Comment
Show

Pep Boys - Not happy

Pep Boys
#1093827
1.0
Details
My complain is i been sitting in the Waiting area over a couple hours foa a oil change and on top of that My car was never brought in For service
Comment
Show
Customer service
Staff
Turnaround Time

Pep Boys - Unacceptable customer service

Pep Boys
#1090031
I have been a Pep Boys customer for over 20 years. I made an appointment for an oil change at the South Orange Blossom Trail store in Orlando for 8:30 on Saturday morning. Once I arrived they told me it'll be 1 to 1 1/2 wait. How could they be behind that far so early in the morning?
Comment
Show

Pep Boys - Been 2 months, still waiting for refund

Pep Boys
#1088100
1.1
Details
For 2 months, when I call, they tell me it's been process. It doesn't matter who you talk too. $149.00
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
The usual rear break cylinder is leaking , 2 days im waiting for my car then they inform me in addition to the 650 for the job another 200 is neaded incase a line is broken, i carefully inspected the cylinders before taking it there and saw no leaks ... i told them to...
Read more
1.0
I didn't like
  • Unreal how there still in business
#1125226
Reply to reviews
On 7.29.17 I had $726.09 in work on my 2001 Nissan Sentra done at the Redlands Blvd Pep Boys in Redlands, CA. The car was not running properly after the work was done, so I took the car to another shop for a inspection. I was ripped off by the Pep Boys Techs at this...
Read more
I liked
  • Prices
I didn't like
  • Failure to be clear to customer
  • Illegal actions
  • Lie about work needed
#1120878
Reply to reviews
Pep Boys - Rewards program and useless gimick. cost me more than it helped
Pep Boys - Rewards program and useless gimick. cost me more than it helped
I moved to a new towm, and was unable to find an honest shop. Also unable to find anyone willing to recommend a shop, I took my truck to pepboys. While there, I signed up for the rewards program to provide myself some security with my aging vehicle. Since that time, my...
Read more
#1117318
Reply to reviews
101117 Third visit to have battery installed correctly.Costinge more than $100.00 in road side assist ance plus $116.00 for new battery..First time asst, to get me to pep boys, new battery installed. Sec time, 3 weeks later, new battery and new neg cable plug...
Read more
1.0
#1114198
Reply to reviews
Called made an appointment for the Glenolden store, phones has been sent over to the Brookhaven store. but no one had mention that so I went to Glenolden and they are closed down, under repair. When I called the number I called yesterday and ask why I am here if you...
Read more
#1106412
Reply to reviews
Pep Boys - $500 serpentine belt
I loaded my box truck from Medina Ohio full of donations for small town in Sargent Texas for Harvey victims. My sister and I drove down there to deliver these people food diapers baby wipes water clothes shoes Etc. When we got to North Little Rock my truck was...
Read more
Anonymous
Anonymous

"lightweight overheating"thought i was familiar with common automotive terms...never heard of that

1.0
#1097636
Reply to reviews
I made 4 trips to pep boys in Dover De. during the week of Aug.14-18 2017. My first trip 4 hrs. before they tell me what is the matter with my vehicle. They then tell me that they will need to order the parts for my car. I return the following day and wait 6 hours as...
Read more
1.4
#1091449
Reply to reviews