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Pep Boys - $500 serpentine belt
I loaded my box truck from Medina Ohio full of donations for small town in Sargent Texas for Harvey victims. My sister and I drove down there to deliver these people food diapers baby wipes water clothes shoes Etc. When we got to North Little Rock my truck was...
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1.0
#1097636
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I made 4 trips to pep boys in Dover De. during the week of Aug.14-18 2017. My first trip 4 hrs. before they tell me what is the matter with my vehicle. They then tell me that they will need to order the parts for my car. I return the following day and wait 6 hours as...
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1.4
#1091449
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I had maintenance performed on my car and it required writing two checks. I have more than enough in the account to cover the checks but the second check will not go through and is returning 'declined'. What do the business and I do? I am assuming it is a security...
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4.8
I liked
  • Good service
  • Staff were knowledgable
I didn't like
  • Waiting room
#1090171
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Pep Boys - Not happy

Pep Boys
#1093827
1.0
Details
My complain is i been sitting in the Waiting area over a couple hours foa a oil change and on top of that My car was never brought in For service
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Customer service
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Turnaround Time

Pep Boys - Unacceptable customer service

Pep Boys
#1090031
I have been a Pep Boys customer for over 20 years. I made an appointment for an oil change at the South Orange Blossom Trail store in Orlando for 8:30 on Saturday morning. Once I arrived they told me it'll be 1 to 1 1/2 wait. How could they be behind that far so early in the morning?
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Pep Boys - Been 2 months, still waiting for refund

Pep Boys
#1088100
1.1
Details
For 2 months, when I call, they tell me it's been process. It doesn't matter who you talk too. $149.00
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
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Pep Boys - Never again

Pep Boys
#1085724
Had a apintmemt. The pet boy employe told me still 1.5 hrs .left came back in two and still wated another 3 hrs never again. 4.5 hrs. Est. Time 45 min
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My 85 year old mother took my deceased dads truck to pepboys wasnt getting gas. They kept it 9 days never called her once. charged her 500.00 and ran worse than when we took in. Had it towed to another shop to find out they had installed parts wrong, the new shop...
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1.0
#1088653
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I brought my car in for an air conditioning check almost a month ago. Despite the fact that I had made an early appointment two walk-ins were accomodated before me. Two hours later, after a cursory ac inspection, I was presented with an estimate near $800, which...
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1.0
#1085435
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I took my car here back in march because my car broke down on the highway, they told me it was my fuel pump and fixed it for me by the next day for around 500/600 dollars...4 months later my car broke down again with the exact same issue. I still was under warranty so...
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1.5
#1081446
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I placed an order on line for hub assembly, rotors and pads for my vehicle. When I completed the transaction on line it stated all parts were in stock. I found out later this is not true on any of their orders. It means they have it in the area but it may not be in the...
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2.2
#1081353
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Had the left front wheel bearing replaced on my 1999 Toyota Corolla. 6 months later and less than 10,000 miles. (it's my work car for field service), familiar grinding , airplane taking off noise from left front wheel well. Yup ... wheel bearing again. Pep Boys...
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1.7
I didn't like
  • Poor work
#1080909
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My son dropped his truck off to get an oil change and find out what was making a clicking noise in the front of his truck. We were told it was a very serious problem and needed to be fixed. Pep Boys told us that he needed lots of work done. Their estimate was for...
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#1080268
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i have bought probably 100 batteries at pep boys over the years none of these wretched pro start batteries last more than 2 years, and the warranties they offer nobody employed at pep boys can tell you how they are pro rated i have waited a week for store managers,...
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1.0
I didn't like
  • Rotten quality and poor customer service
#1078706
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