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1.8 Based on 240 reviews
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  • Customers like
    • Convenient location 6
    • Price 4
    • Personnel 3
  • Customers don't like
    • Poor service provided 17
    • Lie about the work needed 10
    • Un-skilled mechanics 8
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The Manager at Pepboys in Robinson Twp was extremely rude and unprofessional when he refused to exchange a $15 unit of auto Touch-Up paint that, contained no paint!! He accused me of being dishonest and ordered me out of the store. On Sunday Feb 12 at about noon I purchased the paint for my 2011 Buick LaCross. I told the clerk I was concerned about the color match and he said "don't worry, if it's not right we can exchange it." Tried to use it... Read more

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Pep Boys - Poor Service ISSUE NOT RESOLVED Feb 16, 2017 Location: 26030 I-45, Spring Texas Regional Manager:Nick Burger 713-805-8659 I have traditionally found Pep Boys to be a helpful resource when it comes to maintenance. This past 5 weeks ending February 15, 2017 I will NEVER go to another Pep Boys again. I had my car (Mercedes 2008) towed there because it just stopped on the highway. Unfortunately , it has been a disaster. $2100 the first... Read more

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  • From mobile
  • Feb 14
  • by anonymous
  • #1008258

Store manager named Michael Davis said he didn't speak landscapers language! Before he walked away from me!

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Just want to say stay on top of these guys. Printed off oil change coupon. $29.91 for high mlg svc. Was told 6 qts instead of 5. Ok, no problem. Even if I have to pay for the extra qt. Time to pay..... $61.03! What?!! Extra qt of oil is $30?? Oh...hmmm...well....punch..punch...hmm...well.... Ok...got it down to $53 something or other. SO...extra qt was really only $23 more? Oh...hmm...well....punch....punch....hmmm....well....punch.. punch........ Read more

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I went to pepboys and had a repairs done. And as i looked today parts were missing so i went witg my paperwork and the tech called me a lie about parts missing off my lexus.. i spent 408.26 to fix my car and got the worst kind of customer service ever.. they called the cops on me for wanting my car fix right dont ever go to pepboys mississppi and troy 12820 store number 242 the manager was at home while the store is in disorder shame on pepboys Read more

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Robinson PA, Arrived at 9am for a scheduled state inspection A hour and a half later was told I would be good as soon as they installed new tires and a front end allignment, they said the truck passed inspection but this needed done !!! Never told me just contacted fleet!!! It didn't matter I worked all night and would have preferred to brought it elsewhere and saved the company money and totally horrible communication and *** front line... Read more

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As someone who travels frequently, I have traditionally found Pep Boys to be a helpful resource when it comes to emergency maintenance on the road. This past week, I went to the Pep Boys in my hometown of Bloomington, IN, and, unfortunately, it has been a disaster. On Wednesday, February 1st, I took my vehicle to get rear shocks replaced and new tires. I was told it would be $900. When I returned to pick up the vehicle, I was charged $1060. I... Read more

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  • From mobile
  • Feb 01
  • by anonymous
  • #1000892

Be aware that even if you make an appointment for inspection you have to waitbat the door for place to open with 4 other persons to assure a spot. PS 3 other people had an 8 oclock appt. So now i will be late for work. I understand they dont make much money on inspection but why bother with appointment? I made appt. 1 month in advance... just annoying

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Don't buy tires here or any other PepBoys in the World. Purchased new tires and was forced to buy into the road hazard insurance to get the sale price. A little over A year and A half and less then 20,000 miles A tire just blew out on the freeway. Went to PepBoys to have it fixed and the price for the replacement from the road hazard policy was more then I paid for the tire new. So many hidden charges on tires you will be better off shopping... Read more

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  • From mobile
  • Jan 26
  • by anonymous
  • #997961

I was away and my wife's tire sensor was lit up. She called me and I told her Nicole who use to be with Sts had moved to pep boys in Elmont store number 180. Though it was late and close to closing she fixed the leak in a timely and respectful way. We will definetky return to pep boys do to the consideration and work done with.Nicole's help

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