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1.8 Based on 206 reviews
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  • Customers like
    • Convenient location 6
    • Price 4
    • Personnel 3
  • Customers don't like
    • Poor service provided 17
    • Lie about the work needed 10
    • Un-skilled mechanics 8

Went to pep boys on erst road hpuston to fixa. Leak on my tire. They sd 20 bucks for a plug. To wait ten minutes. An hour later they were took a new walk in's car for service ahead of mine. I went to airline after walking out. To a tire shop in little mexico. I was in and out in 10 minutes and was charged 6 bucks. II have all my tires from pep boys at present. They felt my repair was not important and all shops are independent and dont recognize... Read more

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I went to Pep Boys in Mechanicsburg Pa to buy fuel injector cleaner and I guess they didn't want my money because I stood at the front register for what seemed like forever with no cashier in sight. I watched as employees walked by me and acted like I wasn't even there. Finally I yelled over to the lady at the shop counter to see if my register was opened and she acted bothered by me asking and then said someone should be there shortly. Needless... Read more

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  • From mobile
  • 1 day ago
  • #924775

Ordered some needed parts with one day shipping and it took five days to receive it, and never even got the processing email. I emailed customer service and never got a reply. A little pissed that I paid extra for nothing, with no response.

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  • From mobile
  • Sep 21
  • #923347

Had an appt at 10:30. They never took my car back until 2 1/2 hours later, never got out of there until almost 6:00pm. Crappy service from all employees. Guy working on my car made a remark about my car that was inappropriate. Will never go to Pep Boys ever again!!

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I had my daughter go to Pep Boys (went there a few times myself years ago when I lived in Atlanta) to get some evaluation on brakes that were squeaking. In a classic bill padding episode, they wanted to charge over $700 for work that should have been simply resurfacing and cleaning front rotors and rear drums. They claimed "total metal to metal" contact on the rear drums and that this required a total brake fluid replacement (I still can't... Read more

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IF YOU'RE CONSIDERING ON GETTING YOUR CAR SERVICED HERE, PLEASE READ: If you want to feel taken advantage of, treated disrespectfully, waste your money and be spoken to condescendingly, then this is your place. I've been a loyal customer to Pep Boys for the past 9 years. It's safe to assume that I've spent thousands of dollars on multiple cars in our household throughout the years. In California, I have never had an issue with their service. ... Read more

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Ok so i have visited pepboys quit a few times. The first time was to gey a simple yire change, that took three hours to complete, whike everyone was standing around. 2Nd trip was to get a radator flush. Was told it was 59.99 and when i get there the price jumped to 99.99. Ok so now today my third trip, i was told when i called that they were availible to plug two of my tires, i drove 20 miles to the nearest pepboys to be told they couldnt do it... Read more

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  • From mobile
  • Sep 06
  • #914138

DO NOT TAKE YOUR CAR TO PEP BOYS. THEY CHARGED ME $700 ONLY FOR MY CAR TO DIE AGAIN RIGHT AFTER I GOT IT FROM THEM. WHEN I BROUGHT IT BACK THEY SAID IT WAS A COMPLETELY DIFFERENT PROBLEM AND WANTED TO CHARGE ME 1500 THEY SAID THEY DIDNT FIND THE PROBLEM ORIGINAL BECAUSE MASTER TECH WSSNT WORKING THE DAY I BROUGHT IT IN.THE SUCK

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We were on a big road trip from Quebec to Oregon and back, we stop in Utah to ski for 2 weeks and had a badluck with our car. My car is a toyota echo 2000 with 150 000 km a really good car. We came to your shop because the car was doing a weird sound. We came right when the sound start. They told us that it will be 20$ to chek it but they were pretty sure on what it was already, and that reperation will take around a hour. They told us as well... Read more

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On August 30, 2016, I visited the Pep boys located at 1215 Azalea Road, Mobile, Al. This location is AAA approved for auto repair so I am forwarding my complaint to both you and AAA. My Volvo s60 was taken in for repair. I was told I would be called after diagnosis had been completed. when I did not receive a call, I called the store and spoke with a tech who told me I had been charged the diagnosis fee of $90 and they had reconnected some... Read more

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