I carried my car to pepboys to have an
alignment preformed. they said that the ball joint had to be replaced and could not align the car without it. They also said I needed a new
rotor, thinking they were dealing with a stupid woman. I could see the ball joint was broken. So I agreed to that GOOD THING! The
rotor was fine, however, I left there shop with a new noise in the front
tires of my car. They had loosened the
bolts that hold the
rotor on and although I carried the car back to them they did not fix! I will be going after them for the cost of another
mechanic tightening!
1. Written by prowler99, on 13-07-2008 15:58
wow, you mush be a weight lifter to beable to carry you car to pep boys
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2. Written by Autosniper, on 12-07-2008 11:56
Unfortunately, you are an uneducated woman in this situation. Most rotors are tightened when the wheel lugs are torqued. This is the case with a floating rotor. If you have a hub assembly incorporated onto your rotor, it would be obvious if it was loose when they did a camber sweep on their machine or while they were setting the car on the alignment rack and rigging the calibration heads. (possibly, you may even have bad wheel bearings) All Pepboys are supervised by an Area Director. Ask the store who is their area service director and call him/her. Continue calling. They will address your problem and resolve it either by fixing the problem or paying for a repair if you have it taken elsewhere to correct their incompetency. Pepboys is notoriously cheap about paying technicians and mechanics.
Pepboys is Never the place to go if you need any repairs on your car. They have a hard time competently doing a battery install and an oil change.
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