Pep Boys - Charged me for work that was never completed and "kept" my engine cover

217 of 1110 Pep Boys Reviews

I had my car towed to Pep Boys in sterling heights because it wouldn't start.They charged me a "crank no start" fee of $97 when all they did was crank on it over and over until the battery died, they did no actual work to my car.

They also failed to put my engine cover back onto my engine, so i called the store to see if they still had it and the manager said "I don't know, maybe." I then had to drive 40 minutes to the shop where, sure enough they had it.By far the worst "service" I have ever experienced.

review #465806
2 0 Helpful?
Had the same issue0 Comments3
Had an experience with Pep Boys?  Submit review about this company
217 of 1110 Pep Boys Reviews
Comment as anonymous As anonymous or Login
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Jan 31, 2014 #780630 Cambridge, Massachusetts

maybe the engine looks better without it and the car is lighter and faster now :grin

0 0 Reply

Jan 02, 2014 #767546 Miami, Florida

No one works for free they charged you for diognostic time, ofcours to someone who doesint understand what is being done it mite appear they didn't do a whole lot. From there its up to you to decide if you want them to repair what they find, if you decline then ofcours YOUR STUCK WITH THE FEE.

0 0 Reply

Dec 24, 2013 #763375 Sterling Heights, Michigan

I have visited this Pep Boys in sterling heights, Michigan on several occasions, I have had axle seals replaced along with shocks on my 95 astro van, they even helped me install a hitch and leaf spring helpers and didn't even charge me for it. I figured that I would submit this due to reading bad reviews.

0 0 Reply

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You were reading a complaint about Pep Boys.
Filing a new complaint about