Pep Boys Complaints and Reviews

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Pep Boys
Main address: 3111 West Allegheny Avenue 19132 Philadelphia PA
1-800-PEP-BOYS (737-2697)., , mediarelations@pepboys.com
  • 1,004+36 mobile complaints
  • $290K claimed losses
  • $279 average
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  • From mobile
  • Pep Boys
  • 1 day ago
  • by anonymous
  • #559675

Went in at 8:00 am for an oil change no one at the counter waited 15 minutes to speak to someone now at 2:15 pm no sign of oil change done!!!does it have to be so long .. I lost my entire day!! Add comment

     

  • 1 day ago
  • Service Centers and Customer Services
  • New Brunswick, New Jersey
  • Management
  • 14

Upper management wants employees to be a door mat and let everyone walk over them. The manager is horrible I believe his name is neil . He treats the staff horrible I've even had him be rude to me. One time service was charging me extra for something I never said I wanted and when they called him over he said what . That's not even that serious. How does a man like this become a manager? He is... Read more

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  • From mobile
  • Pep Boys
  • 2 days ago
  • by anonymous
  • #559346

I am being charged $450.00 to change a coolant hose and add new coolant. I am in a jamb and they are taking advantage of me . They said its a 2hr job they took the car in an hour ago I have been watching the mechanic from the start.he was with the car for maybe 15 minutes and has not been back since I guess they have to make it look good. I will never spend another penny here. Add comment

     

  • 2 days ago
  • Equipment
  • Conshohocken, Pennsylvania
  • Tires
  • 14

Just horrible from start to finish. Couldn't get my tires I ordered online into the N.Broad St store. Hours on the phone to resolve, and one installation appt I showed up for but no tires. Said they called me to tell that the tires finally came in, my phone records show otherwise. Left the store an 1 1/2 after my second appt time as they still hadn't pulled me into a bay. Couldn't confirm I was... Read more

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  • 2 days ago
  • Service Centers and Customer Services
  • Pittsburgh, Pennsylvania
  • Wheel Alignment
  • 25

I called Pep Boys yesterday to get a quote on the buy 3 get 1 free tires. over the phone they quoted me a price of $579 installed balanced and also a four wheel alignment. well when I got there for the same exact tire when they rang it up the price came to $798 when I told him what price I was quoted over the phone he asked me who I spoke to but I didn't think I had to remember people's... Read more

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  • From mobile
  • Pep Boys
  • Nov 16
  • by anonymous
  • #558462

Unbelievable. ...arrived at 9:30 am....left at 2:15. All I needed was to have my summer tires taken off and my winters on. They were already mounted! Terrible! Add comment

  • From mobile
  • Pep Boys
  • Nov 15
  • by anonymous
  • #558226

Rancho del rey pepclowns in chula vista ca. Are very incompetent especially the manager gave me a quote this morning, this afternoon it was 30$ more and gave a very sorry and lame excuse. I was giving them a 2nd chance since before they never complete work on time as promised. I was trying to give them business since they're local NEVER again!!!!!!!? Add comment

  • From mobile
  • Pep Boys
  • Nov 13
  • by anonymous
  • #557514

Had work done. Wasn't done right, so my warranty is coming to and end, and because work wasn't done right I am without a car and it is costly because this wasn't done right. Add comment

     

  • Nov 12
  • Service Centers and Customer Services
  • Forest Hills, New York
  • Car Diagnostic
  • 42

Pepboys misdiagnosed my vehicle I paid for service and same problem still exist plus extra noise in the vehicle when I left the shop that didnt exist before. The mech that worked on the car was let go and the day that he worked on my car was his last day. When he finished my car be left the job with outcompleting the full day andleft my car with damages that did not exit before I drove the car... Read more

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  • Nov 12
  • Service Centers and Customer Services
  • Lynn, Massachusetts
  • Positive Experience
  • 2
  • 2
  • 35

OMG people stop the compaining!!! They are doing the best they can with the tools provided , not enough trained employees and a high demand for car maintenance. The place is always crazy busy trying to help various car troubles and maintenance with minimal employees. I mean think about it if 5 people are ahead of you and you came in for an oil change or some type of major mechanical problem... Read more

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