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1.8 Based on 197 reviews
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  • Customers like
    • Convenient location 6
    • Price 4
    • Personnel 3
  • Customers don't like
    • Poor service provided 17
    • Lie about the work needed 10
    • Un-skilled mechanics 8

I visted the Pep boys at 1025 Niagara Falls Boulevard in Amherst New York. These people will take advantage of customers. They took me for $197.00 on august 19,2016. For two head lights and it is an american made car which the part was just $14.00 dollar majority was Labor $140.00. This is so ridiculous. According to the employee it was going to take an hour and a half to replace two light bulbs, which would have taken at least 15 minutes to put... Read more

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  • From mobile
  • Aug 16
  • #901718

Took my car in for service inspection now air conditioner does not work

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I came here this morning, due to the following reasons : 1. There is the sound coming from under my feet/ under left side under my car. 2. The car died on me twice while driving ( when traffic light was on red, scary !). ( Before I brought my car today, I went to the same place, Pep boys 2 days ago in the afternoon, since it was busy they told me to comeback in the morning ( it was Jonathan, he is very nice guy), the reason of the visit was... Read more

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Took my car to cherry hill store #59 for oil change they charged me for new oil filter yet never put new filter on my car. I've brought to their attention and corporate attention I'm getting run around and now ignored this is fraud and the negligence and damage my vehicle acquired is the responsibility of pepboys they need to accountable

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I made an appointment online to take my car into PepBoys for Sat. Using the PepBoys towing as well. The tow truck took over an hour to reach me. Made me late for my appointment. I'm a rewards member it should of being really cheap. I went 3 miles from my house. They kept my car on the side cause they couldn't figure out what was wrong for hours. I complained and questioned what was the hold up. Again they weren't on the same page what was wrong.... Read more

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Pep Boys (4301 Lake Worth road fl 33461) . Los que dirigen son unos tramposo mentirosos y no se cuanto mas. Lleve un Camioneta del 2013 para cambiarle el aceite y me dijeron que tenia el tapon del carter roto pero no me lo quicieron ensenal cosa que para mi era mentira y cobraron miles de dolares por cambiar el carter.Junto *** la camioneta lleve el carro de mi esposa por una promocion de cambio de aceite por 19.80 dolares y me cobraron $32.33... Read more

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Dear Sir or Madam: I went to the Pep Boys store on Highway 59 in Foley, Alabama a few weeks ago. I went to get my oil changed and my tires rotated. This was a first visit for this car, and I asked the man at the counter to make sure that all the sensors (oil life, tire pressure) were also updated. More on that later. Things went quickly and I paid for the service (the man at the counter added a $30 lifetime tire rotation service, only asking me... Read more

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I brought my 2005 Hyundai Elantra with 111879 miles into the Hillside Ave, Jamaica, NY RL#7115368 store site in June 2016 to get steering/suspension work done and an oil change which came to a total of $381.57. At that time, a compliementary inspection was done as well as a steering/suspension evaluation. I returned to this same site on August 2, 2016 to have an NY STATE inspection done. The inspection failed due to safety issues with the front... Read more

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paid 609 for brakes no warranty didn't want to fix anything called and talked to some one and they said they weren't going to warranty the brakes due to manufactor defect didn't understand why but they coulkdnt give me a good reason why the couldn't replace the brakes pads... then they didn't evn try to look at them they just said its only under the factory warranty .. so if u buy brakes from pep boys they will not fix or replace the damaged... Read more

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I took my car to Pep Boys on Gunbarrel Road in Chattanooga Tennessee in November 2015 for new brakes and was scammed into paying for new roters. Several months Later I was looking over an invoice from the the Lexis dealership and it read needed new brakes but that "the roters could be turned". I took my car to Pep Boys thinking that I would save money but unfortunately I didn't read the Lexis invoice before they lied for my need on new" rotors.... Read more

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