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1.8 Based on 192 reviews
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  • Customers like
    • Convenient location 5
    • Price 4
    • Personnel 3
  • Customers don't like
    • Poor service provided 17
    • Lie about the work needed 10
    • Store staff 8
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I took my jeep to pep boys cause I needed brakes .i explained i was from out of town so ,they told me i needed brakes,rotors needs turning and i need new calipers.it woud be $703.00.i told them to wait i didn't have that kind of money.so,i found someone to do it and they put new brakes and new rotors on there for 250.00.that was wrong of them to charge me that much and i did not need new calipers .now my jeep drivers like new.i will not take my... Read more

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I had an appointment to get tires I had already purchased. I was 15 minutes early and was told they were behind an hour and a half. Everytime I do business with these people, it is a cluster f##$. They are rude and have an excuse for everything. My advice to management is get someone who wants to work and can be more courteous to patrons. Dont understand how they can stay in business with their current staff. Ill never be back there again. Read more

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I brought my car honda accord on Friday July 8th. I talked to Dereck (pep boys front desk associate, account is under 301-662-4777...I explained that I needed the back two tires replace, because were uneven. Darrick pepboys associate told me without checking the system, He said that the problem had to be because of the Shocks. I didn't know what was the shocks. And He didn't know that the tires were from him and shocks were done by them too. But... Read more

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Toik my car for front end work, they fixed tire irons and replaced two tires in the front. Car started making a nouse like something was pulling and stretching. Lug nuts feel off and my tire came off my car. I have alot of damage now. Its sitting in vineland pep boys waiting for the manager to look at the "video" of how they put the tires on. I hope they can show us the video because i am going to show them a lawyer. I was able to stop my... Read more

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I listen to a strange statement from a clerk in the battery department at Pepboys in Warwich R.I. When I was checking out with my purchase of a PROSTART BATTERY for my motorcycle, the clerk actually stated that he hopes there's not going to be a problem with this battery I bought. I asked why and he replied that there have been issues with this battery and had returns. Not a good thing to here, but at least he was honest and wanted to let me... Read more

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I set up an appt for June 23rd, 2016 with Pep Boys in Vineland, NJ for a diagnostic test because I was smelling gas an check engine light was on. I went and was told my car needed a new fuel pump. I asked to see the diagnostic test. None was done said the salesman. My question was how do you know it's fuel pump? I thought they put it on a machine and person told me oh they can only do that with an exhaust problem. There was no gas leaking. ... Read more

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I went there for ac check.they ran electrical dye to fine out the problem.they explain to me. I had shortage on my knob.they had to order the part.but they could put some freoune since my back was blowing out.when they brought me my it was not blowing out cold air.they said that my compresser lock up with me pulling out parking lot and turning and came back.they charge me 209 dollars dont take your car to pep boys Read more

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I was leaking power steering fluid when I drove my car in after a $2500.00 dollar estimate. I need according to pep boys I need a water pump And nothing was ever mentioned about the actual problem the power steering fluid leak. Now I have a whole in my reservoir has ahold in that was not there before. Pep boys was my second opinion I already knew that I was leaking power steering fluid and I needed a rack and piñon job. Your establishment is... Read more

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  • From mobile
  • Jun 25
  • #871794

Would not take a red wagon to any of the pep boys mounted tires backward they were directional.took back and they took all of the weights off the tires.did not even fix the problem.paid a1000.00 dollars for these tires.now i have to take to a real tire shop to get repaired. Stay away from this place or you wlll get scerwed.

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ON 6/22/2016 I took my car in to pep boys to check my AC in my car. It was blowing hot air for a some time and then cool air not cold.The diagnosis was a faulty expansion valve ($50 dollars for the AC check). Took my car back the next day 6/23/2016 for the replacement of the expansion valve. The repair was done within 3 hours and i drove home. Then came to work on Friday 6/24/2016 and tested my AC and it was pretty much same. Blowing hot air for... Read more

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