1.5
  • Personnel1 votes
  • Lousy1 votes
  • Service2 votes
  • Assistant manager1 votes
  • poor service provided1 votes
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  • Dec 18
  • Service Centers and Customer Services
  • Tallahassee, Florida
  • Tires
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

Bought a set of LT tired for my truck. Found out a couple years later that the wrong tired were installed. Went to store to have the problem corrected and was told that I would have to pay for the usage of the wrong tires. I called corporate to get the problem resolve today. Was told about taking up to 48 hours for someone to call. At first I wanted the correct tired but now want my money back... Read more

Was this review helpful? 0 1

Paid for tires and wrong ones installed. Found out when getting oil change. Service wanted me to pay for using wrong tires. Getting ahold of someone in charge is ridiculous. Now just want my money back. Add comment

  • Dec 15
  • Service Centers and Customer Services
  • Hesperia, California
  • Car Repair
  • 58
  • REVIEW RATING 4/5

TOOK '94 HONDA IN 'CAUSE ENGINE WOULD DIE WHILE DRIVING CAR, ON 11/20/14. THEY PUT IN A NEW DISTRIBUTOR FOR $470.26,HOWEVER, WHEN THEY SAID THE CAR WAS READY FOR PICKUP, WE DID PAY FOR THE WORK, & THE CAR DID THE SAME THING, WENT AROUND THE BLOCK, TOOK IT BACK, NO BRAKES,NOW, THEY SAID THE CAR NEEDED A NEW MASTER CYLINDER. SINCE THE ORIGINAL ISSUE WAS STILL NOT REPAIRED, AND NOW IT HAD NO... Read more

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  • Dec 12
  • Service Centers and Customer Services
  • Colorado Springs, Colorado
  • 55
  • REVIEW RATING 4/5

I actually am writing this knowing that I will not only never return to any pep boys location but also that I will never recommend friends or family to use pep boys. In fact, I'm sure I will discourage it. I was extremely disappointed with pep boys when I brought in my car for tires last weekend. I purchased tires online via the pep boys website which came with a 35% discount. After checking out,... Read more

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  • Dec 11
  • Service Centers and Customer Services
  • Colorado Springs, Colorado
  • Employee
  • 46
  • REVIEW RATING 3/5

This concerns the Pep boys in Colorado Springs on South Academy. Beside the fact that the ladies up front appear trashy and arrogant, they also spend their time talking to friends instead of processing the customer´s paperwork. I was also extremely dissatisfied with the diagnostics done at this location. They recommended replacing a variety of parts on my engine without ever checking the check... Read more

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  • Dec 09
  • Service Centers and Customer Services
  • Blackwood, New Jersey
  • Car Repair
  • 87
  • REVIEW RATING 4/5

I took my 2000 Jeep Grand Cherokee to them to get it inspected. They said I needed rotors and brakes for the front and rear, alternator belt, rear axle seal, differential oil change and the grand total would be a whopping $1,200! I told them do not touch it and they said to me are you sure if you do not pass inspection you will not be allowed to drive around legally and I said to them do not... Read more

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  • Dec 06
  • Service Centers and Customer Services
  • Glendale, Arizona
  • Oil Change
  • 61
  • REVIEW RATING 4/5

I don't complaint often but working in the customer service field, I know that customer service is VERY important. I went to Pep Boys for an oil change, walked through the main doors, waited around for a customer representative to offer assistance but it was like I was invisible! About 4 or 5 of them kept coming in & out, helping other customers and they wouldn't even ask me if I had been... Read more

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  • Dec 05
  • Service Centers and Customer Services
  • Mobile, Alabama
  • Wheel Alignment
  • 42
  • REVIEW RATING 4/5

First I want you to know that I'm not a big complainer. However after repeated poor service I am seriously thinking about taking my business elsewhere I don't want to but enough is enough. Most of the time when I'm having something done it takes way to much time. I understand things happen sometimes, but this is most of the time. Many times while I'm waiting and talking to other customers they ... Read more

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  • Dec 02
  • Equipment
  • Friendswood, Texas
  • Tires
  • 61
  • REVIEW RATING 4/5

Tried purchasing tires at 30% off. Website says the offer is vaid from 12/1/14 - 12/3/14. I tried placing the order on 12/2/14 and it would not take the code. Called pep boys and they said it was only for 12/1/2014. Their website does not state that, I spent all last night and this morning looking at reviews for NOTHING! When I called they said that they could not do anything. I mean why do they... Read more

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  • From mobile
  • Pep Boys
  • Nov 29
  • by anonymous
  • #563363

Go in for an inspection and oil change. Why is it that no matter what they have to find something additional? Have had tires rotated every six months but of course they need to be changes. But not all of them just one which means two. Then the wipers which were working fine in a downpour need replacing. Hey you need an alignment too. Every time. Add comment

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