Pep Boys Complaints and Reviews

Had an experience with Pep Boys?   Submit review ›
Pep Boys
Main address: 3111 West Allegheny Avenue 19132 Philadelphia PA
1-800-PEP-BOYS (737-2697)., , mediarelations@pepboys.com
  • 996+29 mobile complaints
  • $290K claimed losses
  • $283 average
Had an experience with Pep Boys?
Submit review › Submit review ›

     

  • 2 days ago
  • Service Centers and Customer Services
  • Tamarac, Florida
  • Other Product
  • 35

I usually do not do reviews. But this is exceptional. I recently went to the Pep Boys in Tamarac where I live. I had a problem with a jump started that I purchased sometime ago. I could not find the receipt or any document about the unit. I went to Pep Boys any with practically no hope and was told that the computer had nothing about me or the unit. I went back again the next day. I met a young... Read more

Was this review helpful? 0 0

Had car towed in to Springfield pike location said needed starter, battery and cables after $520 had car towed back twice wasn't charging they said altinator was bad then called said still not charging come to find out they didn't put a wire on starter which I asked about they said wasn't needed. Really don't know truly if needed starter or battery. PLEASE DO NOT TAKE YOUR CAR TO THIS LOCATION. Add comment

     

  • Oct 25
  • Service Centers and Customer Services
  • Tire Installation
  • 45

Horrible Customer Service!!!! How are these people still in business???? I went to Pep Boys to buy a tire and have it installed. For starters, you have more than 10 people who work at the shop. Not one person acknowledged that I was standing at the counter for service, until I said something. I asked for the wait time for the tire service. One guy said 45 minutes, than the manager Bryan said an... Read more

Was this review helpful? 1 0

     

  • Oct 25
  • Service Centers and Customer Services
  • Lug Nuts Checking
  • 29

came in for "brake warranty check"........all wheels were off.......they had me look at what they said: was a rear leak that could damage the shoes.......but said it could wait........i told them i needed to discuss that w/my hus........so they put wheels back on and in the mean time stripped 2 lugs........the irony is that while i was waiting...... some one came to tell me it would be just a few... Read more

Was this review helpful? 1 0

     

  • Oct 24
  • Service Centers and Customer Services
  • Orlando, Florida
  • Defective Tires
  • 19

Brought a vehicle in to have new tires, they ruined ALL four wheels! Beware! Manager was *** enough to suggest I had hit 4 different potholes with each tire. The most horrendous and incompetent level of customer service I've witnessed. A complete day wasted! Previously had used pep boys to give gift cards to our children as stocking stuffers. But that may be reconsidered depending on the... Read more

Was this review helpful? 1 0

     

  • Oct 24
  • Service Centers and Customer Services
  • Philadelphia, Pennsylvania
  • Extended Labor Warranty
  • 20

What's with the shop fee of $32.88? How phony is that. How many rags, liquid wrench and/or soap and water to wash your hands do they use to justify $32.88 Then there's the 33.99 for an extended labor warranty, are you kidding me......labor warranty,really? So I have to pay for their incompetence. There are greasy boot prints on the carpet, couldn't they use a paper mat. there was grease on the... Read more

Was this review helpful? 0 0

     

  • Oct 22
  • Service Centers and Customer Services
  • Jupiter, Florida
  • Air Conditioner Repair
  • 74

Rip Off! My wife took her car to get the air conditioning checked. They told her she needed a new compressor and that would be $1500. They kept trying to convince her and she kept calling me. Finally Pep boys got on the phone with me and tried to talk me into it. My wife just wanted it diagnosed and the cost was about $70. Finally I told her to leave and the guy said "forget about the... Read more

Was this review helpful? 1 0

     

  • Oct 21
  • Service Centers and Customer Services
  • Cherry Hill, New Jersey
  • Labor Charge
  • 37

The Service Manager Dave at the Cherry Hill shop explained that on top of the cost of the Oil and Filter (Maybe a bit more than if I bought in their store) which you expect to have a little built-in to cover costs, there is a Labor charge @ $25.Hr. Store 0059 WO# 2122207. Nowhere did the web site mention that kind of labor charge for an Oil Change. Honestly I am web savvy and look for the fine... Read more

Was this review helpful? 1 0

     

  • Oct 19
  • Service Centers and Customer Services
  • Bellevue, Washington
  • Center Carrier Replace
  • 47

PEP BOYS at 2992 Forest Lane Dallas ,Texas 75234 #972-243-4401 on July 30,2014 I took my Kia Sorento to PEP BOYS to replace a center carrier bearing costing me $315.60,when I got truck was told about a little squeaking sound acts going to go away dat didn't, only after a month and about three weeks truck started to shake again,so I took it back and was told it's a U -joint so I had it fix for... Read more

Was this review helpful? 1 0

     

  • Oct 19
  • Service Centers and Customer Services
  • Monroe, Louisiana
  • Oil Changes
  • 1
  • 1
  • 61

PB's has done my routine oil changes for some time. Never watched the service performed (but I will now). Last visit asked my manual transmission fluid be checked, as I had before. It was a quart low, and was advised they didn't have the right kind to put in. (so how had it been topped before?) In another car, I knew the p/s fluid was low. AFter the service, it was still low. Had to point... Read more

Was this review helpful? 1 1
 
×
You are reading about Pep Boys.
Filing a new complaint about
×