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  • Customers like
    • Convenient location5
    • Personnel3
    • Price3
  • Customers don't like
    • Poor service provided15
    • Lie about the work needed8
    • Store staff7

  • 22 hours ago
  • Service Centers and Customer Services
  • Cabot, Arkansas
  • Seat Covers
  • 4

I went to Pep Boys in North Little Rock Arkansas to purchase some seat covers for my son's birthday. They didn't fit his vehicle so we took them back and I didn't have my receipt with me. When we took them back the cashier would not help until we pleaded and then he told us to go get the ones we wanted. We got the and brought them up to the front and he said that the ones we wanted were more and... Read more

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  • Aug 16
  • Service Centers and Customer Services
  • Pompano Beach, Florida
  • 33
  • REVIEW RATING 4/5

They wanted to charge me over $1000 for parts that I didn't need. They kept my car for a week and still didn't get the pars. I gave them a surprise visit and asked them to see the broken parts that need it to be change,they lied.the parts were good. I was a very loyal customer for over 20yeas and I spent thousands of $$$ at Pepboys.not any more. I won't spend even a $1 at this place any more.... Read more

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  • From mobile
  • Pep Boys
  • Aug 14
  • by anonymous
  • #682796

I know people got tired and stressed but being on that job you need manners especially that persons on white shirt ang and said manager got no manner I was there 8-14-15 at service & tire Add comment

  • Aug 12
  • Service Centers and Customer Services
  • Sacramento, California
  • Pep Boys Car Service
  • 49
  • REVIEW RATING 3/5

My coolant is leaking really bad so I took it in to see which hose is leaking. I scheduled an appointment for 10/10/15. I brought it in and they told me to bring it back the next day because they didn't have time. I brought it back at 12:00 on 10/11/15. They said it would probably take all day but they'll call me after the pressure test. I waited and waited and by 7:20 they still hadn't called so... Read more

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  • Aug 11
  • Service Centers and Customer Services
  • Hackensack, New Jersey
  • Pep Boys Tires
  • 25
  • REVIEW RATING 4/5

Made a 10:00 appointment for two tires, waited two hours ask how much longer man said your next. We went outside only to watch three cars go in before me . I went back in to service department and told him I didn't like to be lied to, he said the guy who does tire installation went home he got me in next only to tell me I should buy brakes too. NEVER NEVER NEVER AGAIN. Very unprofessional I... Read more

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  • From mobile
  • Pep Boys
  • Aug 10
  • by anonymous
  • #680429

Ac compressor not working how for replacement ? Add comment

  • From mobile
  • Pep Boys
  • Aug 10
  • by anonymous
  • #680292

Customer service disgusting very dissatisfied be from beginning to end worst tires would never buy them again in my life will never recommend will put down as the worst tire business ever Add comment

  • Aug 09
  • Service Centers and Customer Services
  • Mechanic Falls, Maine
  • Pep Boys Tire Pressure Monitoring System Service
  • 14
  • REVIEW RATING 4/5

My low tire pressure light was on July 29, 2015 and Ben found the problem right off. Uneven tire pressure in all four tires, two of the tires were only six weeks old and not bought at Pep Boys. My wait was short, I was kept informed of all problems, and the staff was very courteous. Both Brett and Ben were very professional and I was very happy with my service. The store is located in Auburn,... Read more

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  • Aug 08
  • Service Centers and Customer Services
  • Santee, California
  • Pep Boys Thermostat Housing Repair
  • 13
  • REVIEW RATING 4/5

Worst experience ever with a simple thermostat housing swap. First of all with an appointment took an entire day with an early time. My vehicle when in with my temp gauge working then received it with it not working. Was told it was one of the sensors which I ended up buying and having them install and still didn't work. And they said the housing would fix my coolant leak and guess who still has... Read more

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  • Aug 07
  • Service Centers and Customer Services
  • New York, New York
  • Pep Boys Free Check Engine Light Code Retrieval Service
  • 23
  • REVIEW RATING 4/5

i took my car in for a engine light they told me it was code 1405 which is the egr valve sensor i replaced both engine light kept coming back with the same code. i took it back 5 times still didnt fix the problem. told them i was going on a road trip to Virgina they assured me my car was good to do the trip. Well no it wasnt i broke down on the way back had to tow my car from Delaware back to... Read more

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