Pep Boys Complaints and Reviews

Had an experience with Pep Boys?   Submit review ›
Pep Boys
Main address: 3111 West Allegheny Avenue 19132 Philadelphia PA
1-800-PEP-BOYS (737-2697)., , mediarelations@pepboys.com
  • 942+20 mobile complaints
  • $280K claimed losses
  • $292 average
  • Show More
Had an experience with Pep Boys?
Submit review › Submit review ›

  • 1 day ago
  • Ex Employees
  • Work Conditions
  • 10

This company is an absolute joke and take it from someone who was a manager there for two years. Other than the fact that they charge exorbitant rates and say "at least it's better than going to dealer", not by much, they simply have no idea what they are doing. The management team is a case in point. It is absolutely mind boggling how these people got these positions many of them couldn't care... Read more

Was this review helpful? 0 0

  • Jul 25
  • Ex Employees
  • Incompetent Management Team
  • 25

I used to work for this so called company, it should just be called a joke. Other than the fact they charge way too much for everything and than call it 'cheaper than the dealer' but not by much! They absolutely refuse to take care of their associates. As a manager at a store in Georgia I experienced these day in and day out and they wonder why their turn over rate is 45%!! They complain how... Read more

Was this review helpful? 0 0

  • Jul 21
  • Service Centers and Customer Services
  • Oceanside, New York
  • Bad Customer Service
  • 1
  • 7

I was in pep boy asking simple questions about my ac. I first asked which ac charge pump should I use bc I have the pump. The person sounded like they had no clue what to do...... Second was after purchasing the ac charge , I asked to help place the charge in my car. They were either joking or serious about the installment of 50 dollars. I think this will be my last time at pep boys bc most of... Read more

Was this review helpful? 0 0
  • From mobile
  • Pep Boys
  • Jul 19
  • by anonymous
  • #512247

Had agreement with 3rd party for pep boy oil change. Complete with trouble. Add comment

  • Jul 18
  • Service Centers and Customer Services
  • Hazlet, New Jersey
  • Unfair Employees
  • 16

Our car stayed in Pep Boys at Hazlet NJ for two days when they repaired the AC condenser and exhaust pipes. A week and a half after the repair I had a flat tire incident and we realized the jack and tool kit in the trunk compartment were missing. We contacted Pep Boys and the store denied any responsibility of the missing tools. They claimed they went through the surveilance camera records... Read more

Was this review helpful? 0 0

  • Jul 16
  • Service Centers and Customer Services
  • Buffalo, New York
  • Slow Service
  • 39

Two years Pep Boys advertised what I thought was a great deal. Buy three tires get the 4th tire and an oil change for free. I went to the Pep Boys in Buffalo ny on Niagara Falls blvd. The sales rep took my info and said I could have a seat in the waiting area while he cashed out a couple of customers. About a half hour later I noticed I am the only one in the waiting area, no one was at the... Read more

Was this review helpful? 0 0

  • Jul 15
  • Service Centers and Customer Services
  • Denton, Texas
  • Positive Experience
  • 7

The boys were great! The old ones left and now they got Mike who is really good, I mean really good! He handled my car and it seem brand new now. He is new to the shop, but he has a genius mind for fixing cars. The other mechanic Nate is as cool as they come He knows his business too The others,,,,I can't tell, I think I THOUGH i saw Darren sweeping all day. very clean . Since the other guys all... Read more

Was this review helpful? 0 0

  • Jul 13
  • Service Centers and Customer Services
  • Duluth, Georgia
  • Coolant Hose Repair
  • 31

Today morning I noticed a coolant hose break in my car and then I took appointment with Pep Boys at 2.00 PM, I reached on time, in spite they made me to wait for one hour. A lady called susan asked me whats the problem, i said there is a breakage in coolant hose, she said then you need to do Coolant leakage servicing, I said the problem is visible so no need to do the coolant leakage. Then I... Read more

Was this review helpful? 1 1
  • From mobile
  • Pep Boys
  • Jul 13
  • by anonymous
  • #509607

I made an appointment to change the oil on my truck, so i get there and they tell me they only have one technician and they can't work on my truck. Whats the point of making an appointment if they don't honor it. I've always been a loyal customer why can't they be a loyal company. Add comment

  • Jul 11
  • Service Centers and Customer Services
  • Albuquerque, New Mexico
  • Side Mirror Replacement
  • 10

These guys are crooks and completely unorganized. I brought my car in to see if they could replace the side mirror. I'm just talking about the mirror-not even the casing that holds the mirror. First of all, Chris said he would have to check to see if they had the part in stock. After waiting several days for them to call me back, I finally called them. No one had even checked with the other... Read more

Was this review helpful? 0 0
 
×
You are reading about Pep Boys.
Filing a new complaint about
×