1.6
  • Price2 votes
  • Personnel1 votes
  • poor service provided7 votes
  • Lie about the work needed2 votes
  • lie about work needed1 votes
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  • Jan 24
  • Service Centers and Customer Services
  • Coraopolis, Pennsylvania
  • Car Service
  • 22
  • REVIEW RATING 4/5

Worst service at pep boys. Asked for coolant system, gage for temp. Control to air/heat and oil changed. 45 min told what wrong cost and time. 3 hours later done found out didn't do the control gage. Told that was a separate issues her words. Which she continued to repeat. She thought I didn't want that done? Wow no I'm sorry until mentioned it. I guess they didn't want more busines. I... Read more

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  • Jan 22
  • Service Centers and Customer Services
  • Las Vegas, Nevada
  • Car Diagnostic
  • 27
  • REVIEW RATING 4/5

I left my vehicle at 8 00 am for a diagnostic,test . I called at 2 00 p m to check on the status. I was told that the store would keep me informed, so we waited for the call. It never came. After 5 00 I made a trip to the store. The person in charge informed me that they could not find where the noise was originating. I drove home and the noise was quite loud. I as a layman heard the noise,... Read more

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  • Jan 22
  • Service Centers and Customer Services
  • Panama City, Florida
  • Positive Experience
  • 23
  • REVIEW RATING 4/5

I order 2 rotors January 10, 2015 I ordered a set rotors for my truck. I was told they no longer carried the rotors I wanted so I order another set that was more expensive, buy after dealing with Pepboys for over 2 hours I just wanted to go home. I left the store and upon leaving I noticed the price per rotor was not correct so I returned to the store and spoke to the man who ordered them for... Read more

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  • Jan 17
  • Service Centers and Customer Services
  • Pinehurst, North Carolina
  • Staff
  • 25
  • REVIEW RATING 3/5

Called Pep Boys Charleston,SC for estimate on power steering, took car in. Staff appeared angry, dirty ( @ 07:00 am) and clearly did not want to be working . Convicts on parole? Had a real drunk looking slob check the unit, left grease marks on the car, did not inspect the car properly, then claimed no need to repair the car, until I showed him the problem AFTER his "inspection". I went... Read more

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  • Jan 14
  • Service Centers and Customer Services
  • Radiator
  • 34
  • REVIEW RATING 4/5

I purchased a radiator from them through EBay . The radiator had a large sag in the aluminum core. I emailed them to ask for advice and assistance. They did not respond to my emails, then they rejected every review I wrote even though I made sure to follow their own guidelines. I will never purchase another thing from them. I will also happily tell anyone that mentions their name what a poor,... Read more

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  • From mobile
  • Pep Boys
  • Jan 11
  • by anonymous
  • #581087

just don't go to them period! They will find every excuse to make you pay more. Lost a customer for life! Add comment

  • From mobile
  • Pep Boys
  • Jan 10
  • by anonymous
  • #580724

Desk clerk took 3 calls while I was standing right in front of him. Add comment

  • Jan 10
  • Service Centers and Customer Services
  • Lansdale, Pennsylvania
  • Bosch Battery
  • 46
  • REVIEW RATING 4/5

Bought a Bosch Battery 18 mths ago with 3 year warranty the battery kept draining, not the alternator, called pep boys told to bring car or battery in and they would test and replace, great I thought. Took myself off to the Germantown PA shop , they did not remember the call and said it would cost $20.00 to move the car and test the battery, a 1 minute job and I would have to wait in line for... Read more

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  • Jan 09
  • Service Centers and Customer Services
  • Sacramento, California
  • Fuel Pump
  • 34
  • REVIEW RATING 4/5

Pepboys is terrible. I had a new fuel pump put into my 2000 ford expedition. When i plcked it up thegas gauge no longer worked nor could i top off my gas tank. I took it back to be fixed and the kept it for a day only to tell me they checked everything and dont know why the gauge isnt working..it was working fine when i dropped the truck off for the initial repair! Sorry, call customer... Read more

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  • Jan 08
  • Service Centers and Customer Services
  • Daytona Beach, Florida
  • Auto Repair
  • 51
  • REVIEW RATING 4/5

my mate call before going was told to come in they would take here for service on the car ,,she arrive at 4:30 sat there for awhile ask when they were going to take her ,said she was next in, after an hour car still in lot ,she inform them she was leaving ,,,I call the store to inform them that they were very rude ,last time we take our car there ,,reading the comments here seems this happens... Read more

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