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  • Customers like
    • Convenient location5
    • Price3
    • Personnel2
  • Customers don't like
    • Poor service provided15
    • Lie about the work needed8
    • Store staff7
  • From mobile
  • Pep Boys
  • 10 hours ago
  • by anonymous
  • #673969

Pepboys in dallas tx northwest hwy and abrams, the service is horrible, you take your car in for one problem and want to charge you for another problem. The service manager is horrible and rude. His name is Jeremy.. They dont care about the customers, all they are is rip off sales people...Stay clear of this location!?? Corporate do not call you back!!! Add comment

  • Jul 26
  • Service Centers and Customer Services
  • Montgomery, New Jersey
  • Tire Replacement
  • 12
  • REVIEW RATING 4/5

I wanted to keep the rear left tire (was relatively new) as the spare and replace all other 4 tires. Instead Pepboys replaced 2 front and 2 rear! It took the another day to rectify the problem, but the the spare one (original rear left) is now out of balance and the refuse to balance it. This is ok as we don't use the spare very often. After one week, we found the new tire on the front right... Read more

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  • Jul 26
  • Service Centers and Customer Services
  • Hillsborough Township, New Jersey
  • 7
  • REVIEW RATING 4/5

I wanted to keep the rear left tire (was relatively new) as the spare and replace all other 4 tires. Instead Pepboys replaced 2 front and 2 rear! It took the another day to rectify the problem, but the the spare one (original rear left) is now out of balance and the refuse to balance it. This is ok as we don't use the spare very often. After one week, we found the new tire on the front right... Read more

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  • Jul 23
  • Service Centers and Customer Services
  • Rosedale, Maryland
  • Service
  • 26
  • REVIEW RATING 4/5

I schedule for 11.00 am at Pulaski highway location. It was just for on oil change . after one hour when I asked how long " one more hour" I said I have been waited for hour. they give me the key back . " if you are in hurry then you can go" so I left with the oil change.on top of that I got the email form pep boys that I did not keep my appointmebt. Let's Reschedule Your Appointment Dear... Read more

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  • Jul 21
  • Service Centers and Customer Services
  • Las Vegas, Nevada
  • Pep Boys Repair Services
  • 31
  • REVIEW RATING 5/5

I took my car in to Pep Boys on 06/04/2015 due to the car getting hot (not overheating the gauge showed hotter than normal). After the members of the Pep Boys team looked over the vehicle I was informed by both Brian and Joe that the fan and hydraulic pump needed replaced at the cost of $998.00. I wanted to get the problem fixed before it got worse, so I decided to have the work they had... Read more

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  • Jul 21
  • Service Centers and Customer Services
  • Sacramento, California
  • Pep Boys Car Battery Replacement
  • 14
  • REVIEW RATING 4/5

The only two businesses that worked on my battery were two Pepboy locations. The first location was in Tulsa Ok on Admiral Blvd. I had a dead battery and they replaced it. Car drove fine for the next 3-4 years. I then started having battery problems. I took it to the second location on 47th Street in sacramento Ca. They also diagnosed a failing battery. Told them to fix it. During the next... Read more

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  • Jul 21
  • Service Centers and Customer Services
  • Sacramento, California
  • Pep Boys Car Battery Replacement
  • 10
  • REVIEW RATING 4/5

Battery problems with 2001 Aztek. Around 2010 I had the original battery replaced in the 2001 Aztek by the Tulsa Pep Boy Store on Admiral Avenue. In January 2013 I started having battery problems. Took it to this Pep Boys. in Sacramento because they had done engine work and it was convenient. Pep Boy diagnosed a low battery and replaced it, In the next month I had problems with the battery. ... Read more

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  • Jul 19
  • Service Centers and Customer Services
  • Miami, Florida
  • Pep Boys Staff
  • 16
  • REVIEW RATING 3/5

Maurice is amazing. Calm, collected and took a great deal if time to let me know exactly what I needed and how much it was. He took the time to go out and check on my car while it was in the shop and gave me plenty of updates. I will always go to Maurice at the West Palm Pep Boys when I need service done. No one I have found is as honest and capable as he is with cars and doesn't try to... Read more

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  • Jul 18
  • Service Centers and Customer Services
  • Raleigh, North Carolina
  • Pep Boys Tire Service
  • 18
  • REVIEW RATING 3/5

One time they installed a defective new tire on my car that gets flat consistently, and they broke one of the lug nut stud and charged me to replace it. I didn't go to them for a long time then when I decided to go back again to change the tires, again they broke one of the lug nut stud and didn't even tell me about it. When I asked the manager, he claimed it was broken from before. When it comes... Read more

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  • From mobile
  • Pep Boys
  • Jul 18
  • by anonymous
  • #667920

My vehicle has been at Pep Boys since 7-12-15,today is 7-18-15,this is a HUGE inconvenience,I don't know who to complain to, I will never use Pep Boys again. ML Add comment

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