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  • Customers like
    • Convenient location4
    • Price3
    • Personnel2
  • Customers don't like
    • Poor service provided14
    • Lie about the work needed8
    • Store staff7

  • 6 hours ago
  • Service Centers and Customer Services
  • Maywood, New Jersey
  • Uncaring Customer Service
  • 5

I tried to submit an unfavorable review on Pep Boys' web site and regardless of how I changed it to be less harsh, they still would not accept it. Even when the Review was strictly factual, the rejections kept coming. What kind of company accepts only favorable write ups? What kind of company disallows any criticisms? I can understand a company trying to protect their reputation, but when they... Read more

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  • From mobile
  • Pep Boys
  • Jun 30
  • by anonymous
  • #658443

terrible attitude and service. no body wants to hear what happened, the cut you off and ask for your name and reason for visit as if you were a child. I will not come back ever and I will make sure I share my experience with everyone else. Add comment

  • Jun 29
  • Service Centers and Customer Services
  • Santee, California
  • Car Inspection
  • 19
  • REVIEW RATING 4/5

I made a appointment to have my oil changed and state inspection for 5:00 pm. I get a text 24hrs.before confirming my appointment. Then a couple of hours before, I get a phone call telling me that my appointment time is not good for their inspector as he leaves at 5:00. So they have me bring my truck in at 3:00 pm. Then proceed to tell me it will be about 2 hrs. Before they can get to my truck.... Read more

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  • Jun 29
  • Service Centers and Customer Services
  • Bronx, New York
  • Wheel Alignment
  • 27
  • REVIEW RATING 4/5

I went for alignment and to change my tires, I bought 4 tires from their store and they charged me for the whole package: installation, tires, valves,balancing,alignment,handling,insurance and all the other stuff they charge on the bill. Two days after, I noticed one tire was getting flat, so I went to the closest shop to inflate it then I noticed they had not changed the stem valves therefore I... Read more

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  • From mobile
  • Pep Boys
  • Jun 27
  • by anonymous
  • #657273

Took my truck in for tires, they pulled it in side and the macannic pulled it in side and just started to pump and pump the breaks then it was leaking break fluid he said that the could fix it for 1500 is told them push it out of the shop I had it towed to my man Add comment

  • From mobile
  • Pep Boys
  • Jun 22
  • by anonymous
  • #654201

Was told that my alternator cost was 395.00 plus labor but when priced at another store thy said it will b out the door at 335.00. I felt taken advantage of because I was stranded and a woman Add comment

  • From mobile
  • Pep Boys
  • Jun 21
  • by anonymous
  • #653806

Arrive just as store open 9am left at 200 pm with no service management is horrible oil change should mot take 8 hours with a schedule appointments Add comment

  • Jun 20
  • Service Centers and Customer Services
  • Montgomery, Alabama
  • Tire Fixing
  • 18
  • REVIEW RATING 3/5

We were trying to get a tire fixed for an elder couple broke down on I85 and could not believe how they prepare the tires my son has ran a tire store for over 15 yrs and was told he did not know anything about tires so we left and went to three more stores before we ever got it fixed please if you have ever used pep boys have your tires looked at before it costs a life We will not ever use pep... Read more

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  • Jun 19
  • Equipment
  • San Tan Valley, Arizona
  • Tires
  • 31
  • REVIEW RATING 4/5

I went to the store in Mesa, Arizona off main street for two tires. I had called them the day before to order the tires to the store and they told me they would be in by eleven. My spare blew out on the road ten minutes from the store. I had a family member pick me up and take me to get a tire while my friend stayed behind in the Arizona heat of the summer with no air conditioning. I got to the... Read more

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  • Jun 18
  • Service Centers and Customer Services
  • Harbor City, California
  • Staff
  • 35
  • REVIEW RATING 5/5

**** THE CONSPIRACY AGAINST THE DISTRICT MANAGER, CLUADIA **** BEWARE PRIVATE CITIZENS AND COMMERCIAL ACCOUNTS, if you thought the cops are crooked wait till you hear my experience with the upper management of Pep Boys This all started with a simple order i placed with the commercial department. After explaining to the commercial specialist the importance of a timely delivery (45 min) , instead... Read more

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