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  • Customers like
    • Convenient location3
    • Price3
    • Personnel2
  • Customers don't like
    • Poor service provided13
    • Lie about the work needed7
    • Attempt to overcharge6

  • May 22
  • Service Centers and Customer Services
  • Fayetteville, New York
  • Michelin Tires Installation
  • 21
  • REVIEW RATING 5/5

I didn't know of Pep Boy's abysmal reputation. They quoted me a price for 2 new mid-range Michelin tires on a Tues, said they'd special order them & asked me to come in for Sat. am installation. I said "Sat. am? I have no "tire emergency" whatsoever, so, I'd much rather wait for a slower weekday, so that I'll be in & out quicker". Sales rep responded: "Saturdays we have a lot more techs... Read more

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  • May 21
  • Employees and Ex-employees
  • Lawrenceville, Georgia
  • Auto Service
  • 22
  • REVIEW RATING 4/5

I have been a technician at Pepboys for 2 years. In my two years I have seen many things wrong with this company. Customers are charge two different prices on parts. An install which isn't labor and a carry out. There is about a 20% markup for the install price. Plus the labor to install it. Why would anyone knowingly want to pay more for the same part. They could litteral buy the same part carry... Read more

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  • May 20
  • Service Centers and Customer Services
  • Athens, Alabama
  • Timing Belt Replacement
  • 1
  • 1
  • 90
  • REVIEW RATING 5/5

I took my car into PepBoys of Athens, Alabama last December (2014) to get a timing belt job done on my 1997 Honda Civic. Everything seemed well until this last week. I was driving home from a trip about an hour and a half away on 5/15/2015 when my check engine light came on. When I got home I looked in my engine bay and the crank position sensor wire was rubbing on my timing belt. I felt of... Read more

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  • May 17
  • Service Centers and Customer Services
  • Athens, Georgia
  • Engine Repair
  • 30
  • REVIEW RATING 4/5

I took my car to Athens,Ga pep boys for a miss firing engine.They checked it out and said I needed plugs and plugwires.Said it would cost almost $600.00!!!!When I told them I would not pay $600.00,they got made and started cutting wires.It was pouring rain and I had to drive it home(barely running).I got a flashlight and seen where the damage was done. The next morning I fixed it myself.It was... Read more

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  • From mobile
  • Pep Boys
  • May 14
  • by anonymous
  • #636106

I am very satisfied with PepBoys on Camp Bowie in Ft Worth TX. The car cover I purchased eight months ago ripped at the seam and the store manager came to my aid. Great job Ket! Thanks Maurice Caya, Fort Worth, Texas Add comment

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  • May 13
  • Service Centers and Customer Services
  • Auburn, Washington
  • Spark Plug Change
  • 125
  • REVIEW RATING 5/5
Pep Boys - Review about Spark Plug Change from Auburn, Washington
1 of 2

brought my suv in for a simple spark plug change, but while they were in the process some how they dropped a bolt in my cylinder causing the whole engine to be destroyed! They then tried giving it back saying not to be concerned about the rattling in my engine, and that the plugs were changed. After demanding they fix the rattle they created they held my suv a week telling me every day a... Read more

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  • May 12
  • Service Centers and Customer Services
  • Miami, Florida
  • Air Conditioner Repair
  • 38
  • REVIEW RATING 3/5

I live in Miami, my car AC had been blowing hot air since winter but we had a pretty nice one so kept my windows down to compensate. Summer was approaching so i took it into pepboys to see what the issue was, they told me the entire ac unit is busted and itll be about 1300. Me not being an *** get a second opinion from autozone, the guy kindly goes to my car, points out the the wheel still is... Read more

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  • May 06
  • Service Centers and Customer Services
  • Saint Matthews, Kentucky
  • Oil Change
  • 1
  • 1
  • 42
  • REVIEW RATING 4/5

Breckinridge- Louisville, Ky location. I came in on Tuesday for an oil change. They said they were backed up and I would have a 2 hour wait, so I made an APPOINTMENT for the next morning at 8:00 AM. Upon arriving at 7:50 I was told that there were two appointments and I was "beat" by the other, so I would have a wait time of 45 minutes. 2 HOURS LATER, I am STILL sitting here for an OIL CHANGE.... Read more

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  • From mobile
  • Pep Boys
  • May 02
  • by anonymous
  • #630075

Pep boys havertown pa location... I made an appointment for 7 to drop off my car. At 9:30 I called for an update. They said I was next. I stopped by to wait at 10:30 . They said they were just waiting on a part. Note: I was getting new spark plugs and an ignition coil. I relatively simple job. Its 1:00 and I am still herer. I will NEVER, EVERY USE PEP BOYS AGAIN NOT EVEN PARTS. Add comment

  • May 01
  • Equipment
  • Jersey City, New Jersey
  • Auto Part
  • 28
  • REVIEW RATING 3/5

I go to pep boys all the time when I walk in I buy my part I have no problem. most of the time because I know the auto parts industry I have to help the counter person look up the parts and this is why I say I have no problem. my problem is when I'm calling I get put on hold 10-15 minutes at a time at both locations which is Pep Boys Jersey City route 440 and Pep Boys in Jersey City Marina... Read more

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