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  • Customers like
    • Convenient location 5
    • Price 4
    • Personnel 3
  • Customers don't like
    • Poor service provided 16
    • Lie about the work needed 10
    • Store staff 8
  • From mobile
  • Pep Boys
  • 21 hours ago
  • #785428

A tune-up made my f150 worse than it ever has been noun they want me to pay more money for a diagnostic my truck never ran more worse than after they touched it Add comment

> I will NEVER go to PepBoys again. I went there to get a diagnostic test on my 2006 G35 Infiniti with160,000 miles because it overheated and I didn't know what was goin on. Plus I needed an oil change as well so I decided to get that done. After waiting two hours they tell me I need a new Head Gasket. Smh which I was not expecting. I told them I will take my car else where to get it fixed sense... Read more

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Total scam artists!! I called the store and Brandon quoted me a price with a coupon he had for an oil change. I bought the car in and dropped it off with him and he told me the oil filter would be $3 more and I would have to pay for an extra quart of oil. I said no problem and can I pay now because I will be in a hurry when I pick the car up. He said they can't do that but will be quick when I... Read more

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My husband got an oil change and change the air filter. Pretty normal stuff 'coz our car is still pretty new and we always make sure she got a diagnostic check almost every 6mos. So we are pretty shock when we heard a RATTLING sound we thought coming from the engine. Then my husband decided to check it out. Guess what that is? He found a protective eyeglasses left there inside the hood. Just... Read more

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  • From mobile
  • Pep Boys
  • Feb 01
  • #781599

Stay away!! I went bought new tires took back 3 days later they was vibrating! Then they didn't put the sensors in my tires so my tire pressure light was on and charged me 55$ to put right ones in!! Screw that place hope it burns down!! Add comment

Today I had to jump start my year old battery. I took my car to the La Mirada Pep Boys. The tech said my battery was very low. The Service Manager "George" said he couldn't replace it for two hours because there were two cars ahead of me mine.They Pep Boys already charged me $100.00 for a Bosch battery $6.00 to install this battery so I told him I would install it in 5 minutes just let me... Read more

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  • From mobile
  • Pep Boys
  • Jan 25
  • #777440

I have been to the Glenolden Pa store twice in the last week and left at the chekout counter. If someone actually worked at the counter, a purchase would would have been made. There is another auto store right down the street that puts Pep Boys to shame. Add comment

I have been to Pep Boys five times in the past three months. My 2008 Honda Fit needed new spark plugs, ignition coils and fuel injectors. I paid nearly $800 to get this fixed in October. Shortly after in November, my car still shook vigorously and my check engine light flashed whenever I would hit 75 mph. I took it back and they claimed to put new coils on. Three weeks later, my check engine... Read more

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My car was towed to Pep Boys In Fayetteville NC. They said the had to Do a Diagnostic check to find out what was wrong.They came back and told me that i had several problems. The sensors they had to replace might fix the problem. 2 hours later the mech came and told me that that was not the problem but said my car needed these parts anyway. Then finally he said i needed a catalytic converter.... Read more

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I purchased some tired chains which at the end were not necessary so we did not use them. I was told if i returned the chains and the box was open i would be charged 20%, which i was okay with because we would have not returned them either way. When my daugther returned the unopen box of chains i was charged a 20% restocking which i knew nothing about. Wtf is that? I still get charged for... Read more

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