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1.9 Based on 175 reviews
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  • Customers like
    • Convenient location 5
    • Price 4
    • Personnel 3
  • Customers don't like
    • Poor service provided 17
    • Lie about the work needed 10
    • Store staff 8
  • From mobile
  • Pep Boys
  • May 22
  • #852437

Had 9am oil change 5-22-2016 appointment talk to a service rep night before to confirm the appointment drop off keys in the earl bird boxand called store at 9am to confirm my keys are in the box! At 10:50 I arrived to pickup my car am keys are still in the early bird box! What a complete wast of time!!!!!! Add comment

5/14/16 I WENT INTO PEP BOYS IN RESEDA, CA .I WAS CHARGED $19.99 FOR A VEHICLE INSPECTION THAT RESULTED IN AN ESTIMATE OF $1407.00 FOR SHOCKS, STRUTS AND REPLACEMENT OF BOTH POWER STEERING HOSES OF WHICH THE MECHANIC SAID WERE LEAKING THAT CAUSED THE CATLIKE NOISE FOR WHICH I BROUGHT MY VAN INTO PEP BOYS IN THE FIRST PLACE. I FOUND THEY ESTIMATE MIND BOGGLING, SO I DECIDED TO GET A SECOND OPINION, THANK GOD I DID. ALL I NEED WAS TO ADD POWER... Read more

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  • From mobile
  • Pep Boys
  • May 21
  • #852095

Worst service EVER never recommendin anyone to bring anything here Add comment

My car, although older, was in perfect running condition. Take it in for a simple oil change. Less then two weeks later the motor is ruined. Low and behold there is no oil in the car. Now they state it's not their fault. Never had a problem with the car and its been religiously serviced. First time I take it to pep boys and now it's unfixable. Imagine having to replace a car from an oil change. Total disgust! I call customer service after... Read more

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  • From mobile
  • Pep Boys
  • May 17
  • #849473

Hello again from Long Island. PATCHOGUE I am 849316 I have a happy ending from a bad experience at pepboys. They had installed old dated tires which ran like *** and I brought them back. They upgraded the tires at no cost to me at all.l must give them credit for that. 849316 Add comment

Hello from Long Island. (Patchogue) Got new tires last month. Finally took a long trip. Omg! Worst tires ever. Vibration, noisy, you name it. Wondered why? "OLD TIRES!!!!!" 4 year old tires are not new! HERE now getting them changed. Expecting to pay more for upgrade.I can live with that though. The bad tires were on sale. So far every one here have been very polite. Tires are all dated. Do not take them unless they are new. Make sure they... Read more

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I needed brake pads on my car, and Pep Boys provided me with 3 pages of options that fit my BMW. I should have known no-one outside the dealer would have 20 different set of brake pads. I bought a brake kit ( pads, rotors and calipers ), none of the parts fit. It took them almost a month for them to refund my payment after I called for the sixth time and threatening them with bad review. They are a tire repair shop and a mediocre garage for... Read more

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ONCE again, TODAY, I drove nearly an hour from my city through construction only to be told AGAIN that the SPECIFIC worker was NOT scheduled to be here today after being TOLD to COME in the night before! I nearly burst out in tears! I could NOT believe it! I even had my extra ride waiting! They did it to me again! Even got there by 8am! Manager said "he didn't know WHY the guy on the phone told me to come in!" WELL I DO! Because they're all... Read more

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Had new tires put on a 2010 Ford Escape after being told that a flat could not be fixed. Service time was fine. Got home and checked tire pressure because car steered much easier than with old tires. Tires were cold and pressure measured near 50 pounds in all four. Adjusted to car manufacturer rec's at 30 pounds. No other problems other than an annoying tire pressure sensor fault light coming on occasionally. Told them that I never had a... Read more

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ON FEBRUARY 1OTH I BROUGHT MY CAR TO YOUR SHOP LOCATED IN HATILLO, PUERTO RICO. IT WAS SUPPOSE TO BE A ROUTINE CHECK ON MY 1997 NISSAN PATHFINDER. I HAD CHANGED THE OILS IN MY CAR IN DECEMBER 2015, BUT THE AGENT AT PEP BOYS SUGGESTED I CHANGE THE OIL, I DIDN'T THINK I NEEDED IT BUT SINCE THE CAR WAS THERE I SAID OK. $661 DOLLARS LATER I GOT MY CAR BACK, AND TWO MONTHS LATER MY CAR STALLED IN THE HIGHWAY. THE TOW TRUCK DRIVER SAID THAT IT HAD... Read more

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