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Pep Boys

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688 complaints

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Pep Boys Manny Moe & Jack is a public company that was founded in 1921. The company is headquartered in Philadelphia, Pennsylvania. It specializes in specialty retail and automotive repair. It provides auto parts and different services related to vehicles.

The tagline of the company is: "Parts, service, and so much more". Pep Boys is actually the chief automotive aftermarket chain in the United States. The company operates in 36 states and Puerto Rico. It has a lot of stores and service bays.

What is interesting is that a very long time one of the Pep Boys were depicted with a cigar in the mouth but in the 1990s the cigar was took away in the support of anti-smoking campaign.
Please try to contact Pep Boys Customer Service directly prior to posting any complaints on this site.

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Upsettot...
Pep Boys - Customer service,unhappy and concerned parent.
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

My daughter took her vehicle to Pep Boys in Ok. by Tinker AFB. To have a oil change and tires rotated so she could drive to Ca. On her way the front tire kept going low(fortunately...

#317934
May 11, 2012
54

Paola
OMG! Pep Boys CRASHED into my parked car and they wont help!
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

Wow what can I say about the incompetence of Pep Boys in Egg Harbor Township in NJ. Based on So many other reviews I don't understand how they are able to stay in Business. I ...

#317930
May 11, 2012
47

Anonymous
Pep Boys - UNPROFESSIONAL/RUDE/DISRESPECTFUL
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

05/07/2012,I PAID FOR TWO SHOCKS FOR 2002 YUKON-XL(reflex truck shocks), .when i got home my wife handed me the pepboys rewards package in side was 50% off MONROE SHOCK&STRUT INS...

#317505
May 09, 2012
64

Tony the...
Pep Boys -Tire Issues
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

I had new tires and front struts replaced for $1,500.00. The next day I noticed 2 of my tire pressuresensors were not working, so I went back and waited 2 hours while they sw...

#317148
May 08, 2012
52

Lucymo
Pep Boys customer service is awful
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

My college daughter went to pep boys in Doraville, ga and the service was horrible she went in for an intake hose and then the guy said it wasn't that and needed a different ho...

#316977
May 07, 2012
55

Kennyd722
Pep Boys - Warranty on PepBoys tires is a joke.....
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

I bought 4 brand new tires from pepboys in Howell New Jersey this past November. These tires supposedly came with a 100,000 mile warranty. Ok great so if anything happens I will ...

#316717
May 05, 2012
101

Anonymous
Pep Boys Car Stereo installation
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

Pep Boys Culver City, CAIt took them 2.5 hourse to install a car stereo when they promised to get it done in 1.5 hours.after the installation, the front right speaker i...

#315331
Apr 28, 2012
98

Anonymous
Pep Boys - Tire Rebate Scam
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

After initially going to pep boys and not wanting to spend more than 600$, the store manager promised me a good deal. So i end up paying a whopping 785 for tires that were not even...

#314941
Apr 26, 2012
167

Anonymous
Pep Boys - Would not replace my alternator which was suppose to be a lifetime warranty
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

I bought an alternator with a lifetime warranty, but when the alternator went out i couldn't get them to rerplace it because his machine shows its good. i took the alternator t...

#314824
Apr 26, 2012
150

Anonymous
Pep Boys - Alternator problems
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

Just had my BMW alternator replaced by PepBoys,after 1 week , there was a loud belt type noise. After being checked out by my brother-in-law (a certified mechanic), he said the alt...

#314019
Apr 23, 2012
170

Anonymous
Pep Boys Nacogdoches Road San Antonio TX
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

I brought my 2004 Lincoln Aviator and my wife's 2005 Jaguar S-type for to this location for service. I requested to have my wheels rotated and balanced. The service associate E...

#313931
Apr 22, 2012
141

EllisBoudr
Pep Boys FRAUD AT DESTIN FLORIDA
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

On the 14 April 2012 I had my 2002 Chevy Malibu towed to PEP BOYS located at Destin Florida. I and the tow company could not start the car. Engine cranks but would not start. The P...

#313907
Apr 22, 2012
166

EllisBoudr
Pep Boys Fraud AT DESTIN FLORIDA
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

On the weekend of 14 April 2012 my 2002 Chev Malibu was towed to PEP BOYS in Destin FL. The car would not crank and start. The PEP BOYS mechanic said that the car needed a new batt...

#313769
Apr 21, 2012
151

Anotherp...
Pep Boys and Smog Checks
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

In 2003, I had purchased a used truck with a brand new engine, literally brand new, right out of the garage. I went to go have it smogged at Pep Boys on Sepulveda Blvd. in Van Nuys...

#313225
Apr 19, 2012
150

Anotherp...
Pep Boys and Tire Sale
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

Four year ago, I bought four Hankook Mileage Plus Tires which is claimed to cover 80,000 miles. When I was ordering these tires the service man showed me the size tire that is supp...

#313224
Apr 19, 2012
177

Angrybir...
Pep Boys - Terrible customer service!
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

I've been bringing my vehicles to PeP Boys for years and have spent thousands of dollars on service done. For the most part I was pretty satisfied with the work done at PeP Boys. ...

#312996
Apr 18, 2012
138

Katfur
Pep Boys ON SCOTTSDALE RD AND THOMAS SUCKS! DON'T GO THERE.
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

It is way too long of a story to go into everything but the customer service was awful and they had my car for 11 hours to replace the 2 rear struts and do alignment! Then when I f...

#312532
Apr 16, 2012
133

Anonymous
Pep Boys - Ten yrs. customer gag!
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

I've been taking my car back in forth to Pepboys, for engine light problem, they a have told me so many different stories regarding this problem and I HAVE REPLACE SO MANY PAR...

#311929
Apr 13, 2012
159

Edm365f31
Pep Boys Alignment broke Camber on all 4 tires
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

I had my 1999 Acura Integra aligned by Pep boys Southampton, PA.. after couple of months all tires were eating from outside..camber adjustment was out. This same care was aligned...

#310875
Apr 09, 2012
167

Mtunney50
Pep Boys - OVER-CHARGED
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

There is a serious problem with the Pep Boys in Orland Park, IL. I brought my car in on 3-24-12 to have front end work done because noises when I hit a bump. They said they will ch...

#310858
Apr 09, 2012
179

Virgil c
Pep Boys charged me for work not done
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

The brake job from ***........... i went in for free brake check with coupon not having any brake issues just wanted checked before cross country trip inspection found pads to be ...

#310581
Apr 07, 2012
229

Kester
Pep Boys - Front strut replacement
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

Refer to service work order #2088426 - Store ID 0866 I took vehicle in on 11/13/2011. I explained the problem - they test drove the vehicle and replaced the struts and tie-...

#310168
Apr 05, 2012
244

Pissedof...
Pep Boys - forgot to put oil in our vehicle...vehicle is not the same..
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

Husband and I went to pepboys on N. Mesa in El Paso, Tx. for an oil change.(03/31/2012 A service rep if we wanted our tires rotated as well, that I can recall from that conv...

#310078
Apr 05, 2012
292

Anonymous
Pep Boys - I went in for a four wheel alignment and its still not right.
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

I dropped the car off and an hour and half later I went and picked it up. As I was driving home I noticed my steering wheel was not centered and the car was pulling to the left. Ab...

#310072
Apr 05, 2012
222

Misterio...
Pep Boys - Car Owners – Be Warned!!!!~!
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

On Saturday, March 31, 2012 I went to drop my car at Pep Boys Auto located at 10899 Folsom Boulevard Rancho Cordova, CA 95670, the person who took care of me was Scott, the store m...

#309689
Apr 03, 2012
257

DIRTYBAS...
Pep Boys - CAME IN FOR A HEATER HOSE LEFT WITH A BUSTED HEAD GASKET WATER POURING OUT LIKE WATER
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

I WENT TO 3737 CRENSHAW LOCATION. CAME AT ELEVEN AM NEEDING A WATER HOSE REPLACED. THEY LEFT ME WAITING ALL DAY DID NOT CALL AND WHEN I GET BACK THEY SHOW ME OIL RUNNING OUT OF MY ...

#309220
Apr 01, 2012
212

BCalcote...
Pep Boys - Ripped Off- Scammed - STAY AWAY
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

03/29/12 - I have a chrysler Sebring Convertible and for the last couple of years the air conditioner just blew hot air so I finally decided this spring to get it fixed. I took it...

#308546
Mar 29, 2012
275

Happygirl
Pep Boys SUCK!
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

I called customer service. The agent who spoke with me specifically said she was not allowed to comment on my situation... that she couldn't help me with my situation, that she co...

#308225
Mar 28, 2012
257

Tomglandon
Pep Boys - Tire rebate
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

Bought 4 tires from pepboys 5 weeks ago, sent in the rebate next day still havent recieved my 120.00 dollor rebate. why do it take so long, i need my money, i wont my money. give ...

#306771
Mar 22, 2012
288

Anonymous
Pep Boys Excessive Charge
5.0 3111 West Allegheny Avenue PhiladelphiaPA19132 1-800-PEP-BOYS (737-2697). http://www.pepboys.com/about_pep_boys/contact_us/

I dropped of my 2001 Saturn SL2 at night on 3/14/12 after the gear shifter stopped working. I noted on the dropoff form that I did not authorize any work and to call me before doi...

#306451
Mar 21, 2012
328
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