Pep Boys Complaints and Reviews

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Pep Boys
Main address: 3111 West Allegheny Avenue 19132 Philadelphia PA
1-800-PEP-BOYS (737-2697)., , mediarelations@pepboys.com
  • 1,007+37 mobile complaints
  • $290K claimed losses
  • $278 average
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  • Nov 25
  • Service Centers and Customer Services
  • Germantown, Maryland
  • Tires
  • 44
  • REVIEW RATING 4/5

Pepboy Germantown is a horrible place. I will never come back here. I bought 4 new tires and warranty for my Honda Accord in 2011. After one year, one tire leaks very slowly. I have to fill it about every two weeks. I went back for repair. However, the problem persisted after three times of repair. I was tired about it. I finally decided to replace it with new tires. I made an appointment at... Read more

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  • Nov 23
  • Service Centers and Customer Services
  • Astatula, Florida
  • Tire Rotation
  • 1
  • 1
  • 46
  • REVIEW RATING 4/5

I stopped at the Daytona Beach store because I had a little shimmy in the front end of my truck. The tech. took it out for a ride and said maybe the two front wheels need balancing. So I agreed to that and went in to wright up a work order. Then the Cashier said there was a $20 charge for the diagnoses. He never said anything about that before test riding it. then he said it would be $25 to... Read more

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  • Nov 23
  • Service Centers and Customer Services
  • Bronx County, New York
  • Battery Testing
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

After my battery on my2001 dodge Neon had to be boosted 2xs My son told me to have it tested at either Auto Zone or Pep Boys Which I am a member for 10 years I called to ask if I could have my battery tested before I purchase a $100 + new one to be sure I was amazed to find out that the person who claims to be manager said that I must remove my old battery and carry it there at their Tremont... Read more

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  • From mobile
  • Pep Boys
  • Nov 22
  • by anonymous
  • #561040

Went in at 1pm to get an oil change for 2 cars. Took 4 1/2 hours. What's the point of making an appointment. Add comment

  • From mobile
  • Pep Boys
  • Nov 19
  • by anonymous
  • #559675

Went in at 8:00 am for an oil change no one at the counter waited 15 minutes to speak to someone now at 2:15 pm no sign of oil change done!!!does it have to be so long .. I lost my entire day!! Add comment

  • Nov 18
  • Service Centers and Customer Services
  • New Brunswick, New Jersey
  • Management
  • 37
  • REVIEW RATING 3/5

Upper management wants employees to be a door mat and let everyone walk over them. The manager is horrible I believe his name is neil . He treats the staff horrible I've even had him be rude to me. One time service was charging me extra for something I never said I wanted and when they called him over he said what . That's not even that serious. How does a man like this become a manager? He is... Read more

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  • From mobile
  • Pep Boys
  • Nov 18
  • by anonymous
  • #559346

I am being charged $450.00 to change a coolant hose and add new coolant. I am in a jamb and they are taking advantage of me . They said its a 2hr job they took the car in an hour ago I have been watching the mechanic from the start.he was with the car for maybe 15 minutes and has not been back since I guess they have to make it look good. I will never spend another penny here. Add comment

  • Nov 18
  • Equipment
  • Conshohocken, Pennsylvania
  • Tires
  • 31
  • REVIEW RATING 4/5

Just horrible from start to finish. Couldn't get my tires I ordered online into the N.Broad St store. Hours on the phone to resolve, and one installation appt I showed up for but no tires. Said they called me to tell that the tires finally came in, my phone records show otherwise. Left the store an 1 1/2 after my second appt time as they still hadn't pulled me into a bay. Couldn't confirm I was... Read more

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  • Nov 18
  • Service Centers and Customer Services
  • Pittsburgh, Pennsylvania
  • Wheel Alignment
  • 73
  • REVIEW RATING 4/5

I called Pep Boys yesterday to get a quote on the buy 3 get 1 free tires. over the phone they quoted me a price of $579 installed balanced and also a four wheel alignment. well when I got there for the same exact tire when they rang it up the price came to $798 when I told him what price I was quoted over the phone he asked me who I spoke to but I didn't think I had to remember people's... Read more

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  • From mobile
  • Pep Boys
  • Nov 16
  • by anonymous
  • #558462

Unbelievable. ...arrived at 9:30 am....left at 2:15. All I needed was to have my summer tires taken off and my winters on. They were already mounted! Terrible! Add comment

 
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