Pep Boys Complaints and Reviews

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Pep Boys
Main address: 3111 West Allegheny Avenue 19132 Philadelphia PA
1-800-PEP-BOYS (737-2697)., , mediarelations@pepboys.com
  • 991+28 mobile complaints
  • $290K claimed losses
  • $284 average
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  • 1 day ago
  • Service Centers and Customer Services
  • Jupiter, Florida
  • Air Conditioner Repair
  • 29

Rip Off! My wife took her car to get the air conditioning checked. They told her she needed a new compressor and that would be $1500. They kept trying to convince her and she kept calling me. Finally Pep boys got on the phone with me and tried to talk me into it. My wife just wanted it diagnosed and the cost was about $70. Finally I told her to leave and the guy said "forget about the... Read more

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  • 2 days ago
  • Service Centers and Customer Services
  • Cherry Hill, New Jersey
  • Labor Charge
  • 20

The Service Manager Dave at the Cherry Hill shop explained that on top of the cost of the Oil and Filter (Maybe a bit more than if I bought in their store) which you expect to have a little built-in to cover costs, there is a Labor charge @ $25.Hr. Store 0059 WO# 2122207. Nowhere did the web site mention that kind of labor charge for an Oil Change. Honestly I am web savvy and look for the fine... Read more

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  • Oct 19
  • Service Centers and Customer Services
  • Bellevue, Washington
  • Center Carrier Replace
  • 40

PEP BOYS at 2992 Forest Lane Dallas ,Texas 75234 #972-243-4401 on July 30,2014 I took my Kia Sorento to PEP BOYS to replace a center carrier bearing costing me $315.60,when I got truck was told about a little squeaking sound acts going to go away dat didn't, only after a month and about three weeks truck started to shake again,so I took it back and was told it's a U -joint so I had it fix for... Read more

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  • Oct 19
  • Service Centers and Customer Services
  • Monroe, Louisiana
  • Oil Changes
  • 1
  • 1
  • 48

PB's has done my routine oil changes for some time. Never watched the service performed (but I will now). Last visit asked my manual transmission fluid be checked, as I had before. It was a quart low, and was advised they didn't have the right kind to put in. (so how had it been topped before?) In another car, I knew the p/s fluid was low. AFter the service, it was still low. Had to point... Read more

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  • Oct 17
  • Service Centers and Customer Services
  • Doylestown, Pennsylvania
  • Tire Rotation
  • 1
  • 1
  • 56

Went into pep boys 7756 airport blvd mobile Alabama in August, for tire rotation. I started to leave, I remembered they had not given my wheel lock bAck. Pulled back in asked for it. Young man started looking for it, he went to the front of my car an handed me a wheel lock from my front bumper. I got to West Virginia get a flat tire pull in to get it fixed, wrong wheel lock. I have contacted... Read more

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  • Oct 16
  • Equipment
  • Hialeah, Florida
  • Car Battery
  • 1
  • 1
  • 37

My experience with PEPBOYS has not been good, I am sorry but I must complain because I feel that the administration is not doing a single thing to rectify these issue. I have heard from four (4) mechanic shops that PEPBOYS sells inferior products. I had never believed it before but after I had to change my car battery for the fourth time in less then two years, I believe it now. PEPBOYS does... Read more

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  • Oct 16
  • Service Centers and Customer Services
  • Stratford, New Jersey
  • Truck Rims
  • 64

My wife ordered new rims for my truck, I told her to surprise me. The rims were delivered to the Stratford NJ store and were mounted and put on. I picked up my truck and paid my bill. 3 weeks later I get a call that the rims were not paid for! I was dumb founded and confused, I looked at the bill and I paid for the service but there was no charge for the rims. I assumed when she ordered them... Read more

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  • Oct 15
  • Service Centers and Customer Services
  • Expensive Service
  • 1
  • 1
  • 16

Pep Boys rips off its Customers - Batavia IL location quotes are higher then normal (Compared to other Shops) - there Store Manager says its because his Rent is higher -Drive a few miles to Farm & Fleet in Montgomery or Sycamore and save allot Money - better, friendlier, less expensive Parts - Service and same or better Warranty ' s Read more

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  • Oct 14
  • Service Centers and Customer Services
  • Winter Park, Florida
  • Car Repair Price
  • 83

My daughter took my car into Pep boys for a simple brake job, a bill which totaled to roughly $800, I spoke with personnel over the phone and told them that she did not have the money to fix the car he lowered the price to $450, which told me that the repairs were not that much to begin with, she still did not have the money to fix the car which I told him over the phone I did not give them... Read more

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  • Oct 12
  • Service Centers and Customer Services
  • Blown Engine Replace
  • 1
  • 1
  • 62

Had blown engine,Pep Boys were going to replace.Then we decided no, truck is too old. Cancelled the order for engine.They trie to charge me a huge shipping fee, I called to cancel engine at least twice. Then they would not release the truck, held it hostage, I called the cops, and their headquarters big hassle, never gi there. Ithink they actually caused the oil leak which blew the engine when... Read more

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