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Pep Boys

Rating:
626 complaints

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Pep Boys Manny Moe & Jack is a public company that was founded in 1921. The company is headquartered in Philadelphia, Pennsylvania. It specializes in specialty retail and automotive repair. It provides auto parts and different services related to vehicles.

The tagline of the company is: "Parts, service, and so much more". Pep Boys is actually the chief automotive aftermarket chain in the United States. The company operates in 36 states and Puerto Rico. It has a lot of stores and service bays.

What is interesting is that a very long time one of the Pep Boys were depicted with a cigar in the mouth but in the 1990s the cigar was took away in the support of anti-smoking campaign. Please try to contact Pep Boys Customer Service directly prior to posting any complaints on this site.

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Pep Boys Reviews

Anonymous
Pep Boys - Pep-Boys are nothing but liars and scammers

I went to get my oil changed on my 2003 Hyundai tiburon at the Pep-Boys in Pottstown Pennsylvania. As i was waiting for my car i got a phone call from pep-boys stating that my tail...

#292510
Jan 27, 2012
21

Anu8is
Pep Boys - An sad to say Employee

All I can say is that you should not go to pepboys because we do rip you off 100% positive we rip you off. We do not take care of the customers and we as employees get paid ***. Wh...

#292083
Jan 26, 2012
55

Anonymous
Pep Boys labor charges

Had rear brakes repaired at pep boys Chino Ca (should be *** boys) labor charges to r&r rear disc pads, parking brake shoes, calipers and grease seal $621.80 they added a extende...

#291885
Jan 25, 2012
32

Scuby123
Pep Boys - Poor employee treatment

The pepboys i work at in so cal teaches employees to lie. you dont lie you get your hours cut or get worst job in store...the manager hires wet behind the ears kids that no nothing...

#291866
Jan 25, 2012
32

Anonymous
Pep Boys - Rip off

Just bought a Suzuki that was worked (replaced valve cover gaskets) by pep boys in Phoenix.As the car still leaked oil i decided to take it a part and see why, They had pull...

#291546
Jan 24, 2012
56

W.K.Joseph
Pep Boys - Bad Service

I am writing this complaint because of (bad service), I purchased a new tire with the store on manchester Expressway in columbus, Ga. And the worker had oil stains on my leather se...

#290865
Jan 21, 2012
78

Anonymous
Pep Boys Don't Care!!!!!

I've worked for Pep Boys for more then a couple of years, until recent! I had a death in the family and asked for the time off, And was advised by my Area Director that if I t...

#290071
Jan 18, 2012
152

Beartice
Pep Boys

Went into Pep Boys to inquire about some tires for a 1999 Silverado and was told there was no onein the store to assist us. There were about 5 or 6 sales rep. and about l cu...

#290021
Jan 18, 2012
109

Anonymous
F*** Pep Boys!!!

So i go to pep boys just to get my front break pads changed. nothing else was wrong with my truck. i go to get my truck and everything seems fine. the next day i wake up and go to ...

#288110
Jan 11, 2012
263

Anonymous
Pep Boys SALESMAN WAS RUDE DISSMISIVE

I APPROACHED THE CHECKOUT DESK AND ASKED IF I "NEEDED SOMETHING" I SAID "YES, I AM INTERESTED IN A SET IF IN-CHANNEL WEATHERTECH VENT VISORS" HE SAID-"WE DON'T CARRY THOSE". I ...

#287206
Jan 07, 2012
211

Oggo
Pep Boys - Pepboys a rip-off

My daughter took her car into the springfield MO pepboys for an oil change. Afterwards, when she went to use the wipers/washer they wouldn`t work. Fortunately she called me first. ...

#287136
Jan 07, 2012
218

Wattsboy43
Pep Boys Rip Off

I took my 2004 Mustang to Pep Boys for them to check the left front turn signal, the right front clearance light, the dome light in the passenger area and the pump for the windshie...

#286938
Jan 06, 2012
194

Den at rp
Pep Boys - Buy a battery and see what you get

Checked online for the battery I needed and went to local Pepboys to perchase and install. Watched from a dirty waiting room with holes in ceiling and watched service tech. do not...

#286919
Jan 06, 2012
213

Gb3000t
Pep Boys - Lack of respect!!!!!!

I reported on 12/28/2011 at 10:20 am, case # 99797. According to their online customer issue system guidelines, the expected response was 48 hours. As of 1/3/2012, I have not re...

#286517
Jan 05, 2012
183

Ivengarl...
Pep Boys - The worst auto store in the world

Please, if you need auto work done go to Mr. Tire leave PEPBOYS alone. All they care about is making money and not the safe operation of someone's car. I took my van to get tir...

#286250
Jan 04, 2012
222

Bingoboy
Pep Boys - Misdiagnosed 2 cars, and got rude about it

I have been a customer for many years at this Pep Boys. Until the last 4 months I have not experienced any problems. But they have misdiagnosed now 2 different cars, and charged me...

#285211
Dec 30, 2011
242

Cherrycy...
Pep Boys created a BIGGER problem

I went in on 12/24/11 to have my master cylinder replaced and by brake fluid exchanged. When I picked up my car at the end of business day (they closed at 6pm, I was there at 5:27p...

#284567
Dec 28, 2011
282

Anonymous
Pep Boys - Repairs not worth the time or money

My vehicle has gone to Pepboys 3 times to be repaired. They have done the same repair, 3 times!! The vehicle died on the road and then had to be towed to another pepboys location w...

#284465
Dec 28, 2011
195

Anonymous
Pep Boys - Aliso Viejo

I regularly do oil changes and small maimtenance work at Pep BoysBut now I have to STOP ..stop going to them for ever.Over few years ..noticing that they wa...

#284150
Dec 26, 2011
260

Chrissys...
Pep Boys - Pepboys suck

This place is rediculous! U cant get cutomer servive because they are talking on the cell, personal phone calls. Also there is plenty of chatter amongst employees is so unprofessi...

#284031
Dec 26, 2011
221

Anonymous
Pep Boys - Don't care about customer service

I needed a towed and call the 1800pepboys number and made arrangements to pick up my vehicle with details on were to leave the key, I call the State Police to asure I have call a t...

#283645
Dec 23, 2011
252

DUHAMEL
Pep Boys - PEPBOYS called me a liar.

I purchased a Bosch car battery with a 36 month free replacement in 01/2009. When I purchaed the battery at the PEPBOYS in Salem, NH, they did a Prostart Complete starting system t...

#283578
Dec 23, 2011
286

Jooly
Pep Boys - Pepboys Nashua NH store.

Big problems at this store... Here are the facts of my situation: 1) I ordered tires online for the following week. 2) I came in for installation as scheduled. 3) The tires we...

#282736
Dec 20, 2011
268

Daveofri
Pep Boys

I tried to make an exchange of product but had no receipt. the manager said, no receipt, no exchnage. cant do anything.i drove all the way home and back to the store an...

#282381
Dec 18, 2011
284

Dixie ma...
Pep Boys/ three visits in one day. Manager lied to cover mistakes

Bought tires few years back. warrenty was 50,000 miles. milage was less than half. pep boys manager first said tires were ok. I insisted the humming was terrible loud. He then said...

#282340
Dec 18, 2011
256

Jjjkultgen
Pep Boys - Poor quality and service

SAVE YOUR CASH AND YOUR CAR STAY AS FAR FROM THESE GUYS AS YOU CAN!!!!!!!!!!!To date I believe my vehicle has been serviced three times at the north academy Pep Boys location...

#282184
Dec 17, 2011
221

Jjjkultgen
Pep Boys - Poor quality and service

SAVE YOUR CASH AND YOUR CAR STAY AS FAR FROM THESE GUYS AS YOU CAN!!!!!!!!!!!To date I believe my vehicle has been serviced three times at the north academy Pep Boys locatio...

#282182
Dec 17, 2011
178

Royal Bee
Pep Boys almost KILLED ME!!

I went to Pep Boys for an Oil Change. As usual they like to tamper with things that you didnt want them to do! After paying I went to get my car and saw the mechanic with my car ho...

#282087
Dec 16, 2011
926

Anonymous
Pep Boys - Phillip Woolley Director of Sales exit Realty NFI

I want to throW a boquet for Pep Boys in Pensacola, Florida Davis highway. I used their servcises for a battery the dealer refused to warrant and Tony in the Service Department wo...

#282041
Dec 16, 2011
226

Dangerou...
Pep Boys - Money ripoff

I was giving a price on services on the front wheels concerning barings. They send the barings out to be serviced, in the process the ring around the baring was crack by another co...

#281578
Dec 14, 2011
359
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Related Information

Service Centers and Customer Services
Service centers and customer services are places which specialize in automobile maintenance, repair and sometimes modification. At the present time, these centers offer the following services: Oil Changes, Tune Ups, Exhaust, All Maintenance, Tubes & Hoses Repair & Fabrication; Cruise Control Installation & Repairs; Fuel Injection Systems & Carburetors; Cooling System Service & Repairs; Transmission Service & Clutch Replacement; Steering & Suspension; Brakes Starting & Charging Systems, Batteries; Electrical Wiring & Switches; Air Conditioning & Heating; Engines; as well as Transmission Replacement. They often have to quote prices for their customers before commencing work or after partial disassembly for inspection. In the recent time, there have been hundreds of complaints posted against the automobile service providers, since the latter do not confirm the responsibilities, obligations and promises; charge too much money and do not fix the vehicles properly.

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