Pep Boys Complaints and Reviews

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Pep Boys
Main address: 3111 West Allegheny Avenue 19132 Philadelphia PA
1-800-PEP-BOYS (737-2697)., , mediarelations@pepboys.com
  • 958+21 mobile complaints
  • $280K claimed losses
  • $288 average
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  • 2 days ago
  • Service Centers and Customer Services
  • Philadelphia, Pennsylvania
  • 1
  • 1
  • 6

I have a complain about the Pep Boys they charge me for labor for work they did not do on the car and try to tell me I needed 4 tires for my car to pass inspection and I didn't need tires I have to pay label for work they did not do on my car ,the pep boys on airline Boulevard Portsmouth.and they tried to tell me I need a fan belt to pass inspection I told him the fan belt don't have anything to... Read more

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  • 2 days ago
  • Service Centers and Customer Services
  • Brockton, Massachusetts
  • 9

Trying to go on vacation got a flat. After pep boys manager said we would need 2 tires not just the one. Adam cme out to tell us they couldn't put the lugs back on that they just removed!!! My fiancé is a mechanic thank goodness and insisted they put them on. They wanted us to buy new ones. It didn't happen. This was two hours ago. Every person waiting was told they had something else wrong with... Read more

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  • Aug 26
  • Service Centers and Customer Services
  • Columbia, South Carolina
  • Squeal Repair
  • 22

Worst service I've ever had. They had my car an entire day (was a loud squeal coming from front) and never once called me with an update. Had to call them at end of day for them to say they heard no noise. Next day I hear squeal again and call. Service guy says there was no record of my car being there the day before. Hmmm. He says it might be brakes and that they would get to it that day. I wait... Read more

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  • Aug 25
  • Service Centers and Customer Services
  • High Point, Florida
  • Incompetent Staff
  • 21

Pep Boys store#132 is a complete joke. My main complaint goes out to the POS manager Tony. This guy is a clown act and a snake. He smiled in my face and went out to his shop and talked about me to his co workers, calling me foul names. The store manager is no better, I didn't know if she was snapping at me or a twitch disorder. I will never return to this horrible place again. Forgot to mention... Read more

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  • Aug 23
  • Service Centers and Customer Services
  • Alternator Change
  • 19

I went to pep boys for a alternator change. Got my car back and after that it overheated every half mile. When I brought it back to bebefore is they claimed I needed to prove it was their fault that my car was broken . After a few months of my car breaking down every few miles, finally the dealership was able to resolve the problem. Pep boys had put my universal drive belt on so it was running... Read more

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  • Aug 23
  • Service Centers and Customer Services
  • Dundalk, Maryland
  • Head Light Replace
  • 23

I MADE THE MISTAKE OF GOING INTO PEP BOYS.. ON MERRIT BLVD..I HAD AN APPOINTMENT AT 9 IN THE MORNING TO REPLACE A WHOLE HEAD LIGHT..THEY CHARGED ME $341.00 I HAVE A CHEV AVEO ..I DIDNT GET OUT OF THERE UNTIL 2:30 I THOUGHT THAT IS WHAT A HEADLIGHT COST..WELL I FOUND OUT THIS IS WAY TO MUCH ..AND I WAS THERE THE NIGHT BEFORE THINKING IT WAS A LIGHT BLUB..AFTER SPENDING 83.00 AND TWO HOURS THERE... Read more

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  • Aug 22
  • Service Centers and Customer Services
  • Colorado Spgs, Colorado
  • Battery Guarantee
  • 15

About a year ago I bought a battery from pep boys because they claimed the battery I had was no good after testing it. Well, I bought their battery and 1 day kater...same issue with my car...now I was frustrated because I bought a brand new battery, paid for the maintenance on it and was guaranteed this was the problem. If that was the case, my car would work. I'm not a mechanic, but I do know... Read more

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  • Aug 21
  • Service Centers and Customer Services
  • Charlotte, North Carolina
  • Store Manager Behavior
  • 11

Pep Boys is a joke, management is a joke. They do not care about the customer only up selling every possible thing. Stay away from store 132 located in Charlotte NC. Tony the service manager is a snake and a certified *** bag, will smile in your face and stab you in your back. Leslie the store manger is a *** *** and doesn't know a thing besides what her corporate lover john tells her. Just a... Read more

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  • From mobile
  • Pep Boys
  • Aug 16
  • by anonymous
  • #522528

I bought 2 tires for my 2009 Toyota Camry with alignment they charged me $301.00 I went to check with Tire kingdom minutes after same deal $100.00 less Pepboys is a rip off Add comment

  • Aug 16
  • Equipment
  • Online Parts Service
  • 17

I recently purchased a rebuilt starter online. The part itself arrived in time and appears to be of reasonably good quality. My frustration began with the core return. When I submitted the core return info online as instructed to get the RMA and shipping label, the site tanked and didn't provide it. I attempted to contact customer service had to wait on hold 30+ min for a rep who apologized and... Read more

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